Digital Account Manager – PPC, SEO Projects

CHILI

Senior Digital Account Manager at Chili Digital, handling client portfolios and leading multidisciplinary squads. Spearheading strategies for international clients in a fast-paced marketing environment.

Posted 6/3/2026full-timeSão Paulo • 🇧🇷 BrazilJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Own the overall performance and health of your client portfolio.
Be responsible for retention, upsells, cross-sells, and expansion opportunities.
Identify risks early and take proactive action to prevent churn.
Partner with Sales and Leadership on renewals, scope changes, and growth opportunities.
Ensure the portfolio grows sustainably without compromising delivery quality or margins.
Act as the single point of accountability for all client communication.
Lead monthly reviews, strategic calls, quarterly planning, and performance deep dives.
Manage difficult conversations, expectations, feedback, and escalations with confidence.
Translate business objectives into clear strategies and execution plans.
Represent Chili as a senior strategic partner rather than a vendor.
Conduct 1:1s, performance reviews, KPI tracking, and development planning.
Ensure team members understand priorities, standards, and expectations.
Identify skill gaps and coordinate training, certifications, and coaching plans.
Own all timelines, milestones, and quality standards for your portfolio.
Ensure campaigns and projects are delivered on time, on scope, and meet Chili quality standards.

Requirements

What you’ll need

2+ years in a senior Account Manager, Client Partner, or Client Services role (agency experience required).
Strong understanding of SEO, Paid Media (Google, Meta), CRO, and funnel strategy.
Proven experience managing client portfolios with revenue responsibility.
Demonstrated people leadership experience (conducting 1:1s, performance reviews, and development plans).
Experience with project management tools (ClickUp preferred; Asana, Monday, Trello acceptable).
Strong commercial mindset with experience in upselling, cross-selling, and value-based positioning.
Advanced English (mandatory) — daily communication with international clients.
Excellent communication, negotiation, and stakeholder management skills.
Highly organized, resilient, and able to perform under pressure.
Comfortable multitasking and making decisions in a fast-moving environment.

Benefits

Comp & perks

Competitive compensation package.
High autonomy and visibility with leadership.
Direct influence over team structure, tools, and portfolio strategy.
Continuous training in leadership, performance marketing, and client services.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SEOPaid MediaCROfunnel strategyclient portfolio managementrevenue responsibilityproject management

Soft Skills

people leadershipcommunicationnegotiationstakeholder managementorganizational skillsresiliencemultitaskingdecision making