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Medical Call Center Representative
Children's Minnesota. answering telephone calls . providing personalized seamless service to health care provider clientele and parent/patient callers . responding to inquiries with knowledge of client services and programs . prioritizi
About the role
Key responsibilities & impact- answering telephone calls
- providing personalized seamless service to health care provider clientele and parent/patient callers
- responding to inquiries with knowledge of client services and programs
- prioritizing complex and emergent situations
Requirements
What you’ll need- One to three years of customer service work, preferably telephone-based.
- Strong basic computer skills and keyboarding skills.
- Demonstrated excellent written, verbal and interpersonal communications skills.
- Demonstrates a pleasant telephone voice and helpful manner.
- Ability to work effectively with minimal supervision; while understanding role as a part of a team.
- Excellent problem solving and follow up skills.
- Understanding of basic medical terminology helpful.
Benefits
Comp & perks- medical, dental, vision, retirement, and other fringe benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicetelephone-based supportbasic computer skillskeyboard skillsproblem solvingmedical terminology
Soft Skills
written communicationverbal communicationinterpersonal communicationpleasant telephone voicehelpful mannerteamworkability to work with minimal supervisionfollow up skills