Medical Call Center Representative

Children's Minnesota

Medical Call Center Representative providing personalized seamless service to pediatric health system callers. Answering inquiries, prioritizing complex situations, and collaborating effectively with minimal supervision.

Posted 5/7/2026full-timeRemote • Minnesota, Wisconsin • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

answering telephone calls
providing personalized seamless service to health care provider clientele and parent/patient callers
responding to inquiries with knowledge of client services and programs
prioritizing complex and emergent situations

Requirements

What you’ll need

One to three years of customer service work, preferably telephone-based.
Strong basic computer skills and keyboarding skills.
Demonstrated excellent written, verbal and interpersonal communications skills.
Demonstrates a pleasant telephone voice and helpful manner.
Ability to work effectively with minimal supervision; while understanding role as a part of a team.
Excellent problem solving and follow up skills.
Understanding of basic medical terminology helpful.

Benefits

Comp & perks

medical, dental, vision, retirement, and other fringe benefits

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicetelephone-based supportbasic computer skillskeyboard skillsproblem solvingmedical terminology

Soft Skills

written communicationverbal communicationinterpersonal communicationpleasant telephone voicehelpful mannerteamworkability to work with minimal supervisionfollow up skills