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Patient Support Supervisor
Children's Healthcare of AtlantaPatient Support Supervisor overseeing patient safety and unlicensed care staff at Children’s Healthcare of Atlanta. Managing staffing, training, reporting, budgets, and pediatric patient safety operations.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient safety oversight, staff management, and operational efficiency within healthcare settings. Proficient in developing policies, training staff, and enhancing communication to improve patient care and satisfaction.
Highest-signal resume keywords
Patient Safety OversightSupervisory ExperienceHealthcare ExperienceMicrosoft Office Suite ProficiencyCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical TerminologyPerformance EvaluationsTask ManagementBudget OversightPolicy Development
Soft Skills
Excellent Written CommunicationExcellent Verbal CommunicationTime ManagementIndependent Decision-MakingTeam Collaboration
Industry Keywords
Patient Care TechnicianBehavioral Health TechPatient Safety SupporterHealthcare ManagementStaff Training
About the role
Key responsibilities & impact- Provide oversight for patient safety, patient monitoring, and patient care provided by unlicensed assistive personnel
- Support hiring, training, and supervision of unlicensed personnel
- Serve as a back-up resource for Patient Safety Supporters
- Communicate policy, procedure, compliance, and environment of care updates
- Track usage and report metrics for system needs
- Manage day-to-day staff operations, including assignments, task management, time tracking, performance feedback, and on-the-job training
- Facilitate communication and cohesive behavior among team members
- Participate in developing policies and procedures for the central staffing department
- Maintain daily statistics and monthly reports for sitter usage
- Resolve communication problems and improve customer satisfaction and patient safety
- Develop and share content for staff meetings
- Act as a consultant to other disciplines and advocate for patients
- Guide staff in budget oversight, scheduling, productivity, and resource utilization
- Participate in department goal development and achievement
- Assist the Educator with educational opportunities
- Conduct performance evaluations and assist with hiring decisions
- Partner with the Educator on staff orientation and onboarding
- Perform other duties as required to support the department
Requirements
What you’ll need- At least four years of healthcare and/or supervisory experience
- Experience as a Patient Safety Supporter, Behavioral Health Tech, Patient Care Technician, or Patient Care Specialist preferred
- Bachelor’s degree in healthcare, business, or related field preferred
- High school diploma or equivalent
- Knowledge of medical terminology
- Supervisory experience
- Strong customer service skills
- Excellent written/verbal and time management skills
- Ability to work independently and make independent decisions when circumstances warrant
- Demonstrated ability to hold others accountable
- Proficiency in Microsoft Office Suite and other Windows-based applications
- No professional certifications required
Benefits
Comp & perks- Comprehensive compensation and benefit package
- Equal employment opportunities
- Employee programs and services supporting the mission, vision and values