Chief of Staff Network

Core Operations Associate

Chief of Staff Network

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • 🇺🇸 United States

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Salary

💰 $60,000 per year

Job Level

JuniorMid-Level

Tech Stack

Spark

About the role

  • Partners with Core Team members to support the operational logistics to run Core.
  • Works cross-functionally to ensure proper execution of Core Operations for both Chief Members and Guides.
  • Documents processes clearly in Notion and Google Drive for broader team knowledge and training.
  • Responds to & closes assigned cases in a timely manner.
  • Strong attention to detail, knows how and when to escalate issues to managers.
  • Supports the execution of the Core Group curation process, ensuring all Core Groups are crafted to give members a powerful group of peers.
  • Owns day-to-day scheduling operations of Core, including initial meeting schedule and any subsequent reschedules.
  • Moderates and responds to cross-functional Core support channels with support from Core Ops Specialists and/or Managers to internally troubleshoot member questions regarding Core meetings and/or scheduling.
  • Executes individual Core changes and associated member communications on a rolling basis.
  • Executes processes to remove disengaged members from groups and associated member communications.
  • Supports key back-end processes to ensure a high-quality group experience, including group surveys, merges, retirements, and customized group solutions.
  • Tracks data to support monthly KPI reporting.

Requirements

  • Detail-oriented and hyper-organized, you have a system to keep track of anything and everything
  • Strong analytical and problem solving skills
  • Excellent communication skills; ability to manage multiple stakeholders
  • Experience working in Excel/Google Sheets
  • Methodical, determined, and dedicated to the project at hand
  • A ‘no task is too small’ attitude
  • High-energy, flexible, and excited to learn and roll up your sleeves in a startup environment; previous startup experience a plus
  • Passion for the Company’s mission, positioning and brand — to empower women in business and spark change from the top
Benefits
  • Competitive salary and equity
  • Flexible vacation policy
  • 20 weeks of paid gender neutral parental leave
  • Full medical, dental, and vision packages, 401(k)
  • Opportunity to work for a startup focused on driving real change for women in business
  • Opportunity to create and attend inspiring experiences and events with leaders of the industry
  • Access to our ongoing virtual Chief member exclusive content, including workshops, thought leadership, and iconic speakers

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data trackingKPI reportingprocess documentationgroup curationmember communicationcase managementscheduling operationsproblem solvinganalytical skills
Soft skills
attention to detailorganizational skillscommunication skillsflexibilitydedicationmethodical approachhigh-energystakeholder managementteam collaboration