AVP, Technology Strategy and Operations

Chevron Federal Credit Union

Technology strategy leader operating Chevron Federal Credit Union’s CIO office, governance, KPI reporting, and portfolio execution. Translating technology priorities into accountable enterprise outcomes.

Posted 8/13/2026full-timeRemote • 🇺🇸 United StatesLead💰 $113,382 - $194,876 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing executive operations, including strategic planning, governance, and KPI reporting. Proficient in preparing executive communications and presentations while driving accountability and decision-making across technology and business operations.

Highest-signal resume keywords

Executive Presentation PreparationKPI Reporting and AnalysisGovernance Framework ManagementStakeholder ManagementTechnology Operations Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Strategic PlanningKPI ReportingGovernance ManagementData AnalysisDecision Framework Development

Soft Skills

Strong CommunicationFacilitation SkillsInfluenceOrganizational SkillsProblem-Solving

Tools & Technologies

Microsoft 365Power BISmartsheetJiraServiceNow

Certifications & Qualifications

MBA or Relevant Graduate Degree

Industry Keywords

Technology OperationsBusiness OperationsGovernanceFinancial ServicesCredit Union

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Manage and continuously improve the CIO Office operating rhythm, including leadership meetings, strategic reviews, planning sessions, quarterly checkpoints, and governance forums
Coordinate scheduling, preparation, and follow-up across executive meetings and organizational commitments
Prepare agendas, executive briefing materials, speaking points, pre-reads, decision-support documents, presentations, dashboards, scorecards, and strategic planning materials
Maintain action logs, decision registers, commitment trackers, and follow-up mechanisms
Coordinate with CIO direct reports and stakeholders to drive decisions and commitments to closure
Own preparation, coordination, and quality control of Technology & Delivery KPI reporting
Consolidate departmental KPI submissions into executive-ready presentations and dashboards; analyze trends, risks, and strategic implications
Translate CIO and credit union priorities into execution themes, milestones, owners, and success measures
Operate the Technology Governance framework and governance forums, including agendas, materials, decisions, minutes, and action tracking
Coordinate Executive Steering Committees and strategic review meetings
Partner with PMO leadership to improve portfolio visibility, prioritization, escalation discipline, and governance maturity
Identify dependencies, execution risks, resource conflicts, and unresolved decisions requiring leadership attention
Support annual operating plans, quarterly planning, strategic reviews, and leadership goal-setting
Conduct research, analysis, benchmarking, and synthesis for executive recommendations and organizational decisions
Draft executive communications, leadership updates, briefing notes, organizational summaries, and concise executive narratives
Prepare the CIO for CEO, Board, and peer interactions and represent CIO intent in selected delegated forums
Drive accountability for leadership commitments, action items, operational reviews, and follow-up activities
Filter, triage, and resolve cross-functional issues; manage escalations and drive closure
Lead or coordinate internal technology initiatives such as AI governance, data management, knowledge management, digital banking, PMO maturity, technology governance, and organizational effectiveness

Requirements

What you’ll need

8 to 12 years of related experience in technology operations, business operations, strategy, PMO leadership, management consulting, governance, transformation, portfolio management, or executive office operations required
Bachelor’s degree in business administration, technology management, information systems, organizational leadership, finance, or related field preferred
MBA or other relevant graduate degree preferred
Equivalent combination of education and experience may substitute for stated qualifications
Experience supporting senior executives, executive leadership teams, governance forums, people and technology change management, and enterprise-level decision-making strongly preferred
Experience preparing executive presentations, KPI decks, board-level materials, dashboards, scorecards, or strategic planning materials strongly preferred
Experience in financial services, credit union, banking, technology, consulting, or regulated environments preferred
Ability to distill ambiguity into clear narratives, options, and decision frameworks
Ability to design operating cadence, track commitments, and drive outcomes through influence
Understanding of technology delivery, service operations, governance, and risk management
Strong written and verbal communication, facilitation, influence, stakeholder management, and cross-functional coordination skills
Strong business acumen and ability to connect technology operations, governance, strategic priorities, and organizational outcomes
Strong analytical, problem-solving, organizational, and prioritization skills
Ability to manage multiple priorities, deadlines, executives, and cross-functional activities in a fast-paced environment
High degree of discretion, judgment, professionalism, confidentiality, and executive presence
Proficiency with Microsoft 365, Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and collaboration platforms required
Experience with Power BI, Smartsheet, Jira, ServiceNow, portfolio tools, or dashboarding platforms preferred
Ability to learn quickly, adapt to change, communicate and collaborate across all levels, and make sound decisions
Must be able to use computers extensively, up to eight hours per day
Must be able to speak and present via telephone and digital communication tools including Zoom and Teams
Occasional ability to push, pull, or carry objects weighing up to 20 pounds

Benefits

Comp & perks

Bonus/incentives for all regular employees
401(k) with 8% company contribution
Medical, dental, and vision insurance for employees and dependents paid at 80%
PTO and paid sabbaticals
Tuition reimbursement
Corporate Incentive Plan with annual incentive opportunity ranging from 0–8% of incentive eligible earnings
Work-life balance
Team Spirit Committee fun activities and charitable events
Diversity, mutual respect, and providing a voice for every employee
Reasonable accommodations for individuals with disabilities