Practice Intelligence Associate

Cherry

Practice Intelligence Associate improving financial accessibility for medical practices through customer feedback. Phone interactions and technology leverage to enhance service offerings in a dynamic environment.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and analytical aptitude to gather and document customer feedback effectively. Proficient in using CRM tools and cloud-based communication platforms to enhance customer interactions and drive business improvements.

Highest-signal resume keywords

Customer Relationship Management (CRM)SalesforcePhone-Based Sales ExperienceAnalytical AptitudeAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent Verbal CommunicationIndependent WorkerSelf-StarterAdaptabilityCollaborative Nature

Tools & Technologies

Cloud-Based Communication ToolsSlackVoIP TelephonyZoomSalesloft

Industry Keywords

Customer ExperienceFeedback CollectionPerformance QuotasOutbound ContactsRemote Work Environment

Tech Stack

Tools & technologies

CloudVoIP

About the role

Key responsibilities & impact

Initiate phone interactions with partnered & prospective medical practices and patients to gather feedback on our product, internal processes, ease of use, and overall customer experience
Accurately document and collect detailed feedback obtained during engagements in a structured manner. Understanding of and commitment to maintaining high standards of data accuracy and integrity within the feedback collection process.
Collaborate with internal teams to inform Sales, Marketing, Product Development, and Customer Support to ensure that insights are integrated into all facets of the business

Requirements

What you’ll need

1+ year of experience in a prospecting-centered sales role or customer support role preferred
Phone-based experience focused in a sales or support capacity
Top 10% performer in existing role, with proven track record of meeting or exceeding performance quotas
Independent worker, self-starter, and proven ability to exceed expectations in a remote work environment
Ability to place a high volume of outbound contacts
Experience in Customer Relationship Management tools (Salesforce preferred)
Experience using cloud-based communication tools (such as Slack, cloud-based VoIP telephony, Zoom, Salesloft, etc.)
Willingness to work at a dynamic, ever-changing environment filled with friendly competition where high performance is directly rewarded
Communication skills: Excellent verbal communication skills with the ability to engage effectively over the phone
Analytical aptitude: Strong ability to analyze feedback and offer actionable recommendations
Attention to detail: Meticulous in documentation and organization of gathered feedback
Adaptability: Able to adjust communication styles and approaches as per different interactions
Collaborative nature: Capable of working closely with diverse internal teams to drive improvements

Benefits

Comp & perks

$40k bonus opportunity, OTE $105K
Generous equity grant
Medical, vision, and dental benefits
Fully remote company
Summer and winter company retreats