CHERRY

Customer Success Manager

• Develop relationships with a large number of partner practices, driving mutual success through the retention and growth of Cherry transaction volume
• Proactively leverage data, insights, and technology to optimize engagement of your partner practice portfolio and maximize desired outcomes
• Share enthusiasm, best practices, and enable partner practices with a focus on leveraging payment plan technology to grow their business
• Strategically allocate your time on the most productive opportunities of growth and risk mitigation within your portfolio of partner practices
• Master the industry and use expertise to influence business process adoption with your customers as a trusted advisor
• Accurately forecast your expected portfolio transaction volume on a regular basis
• Consistently log and track interactions in our Customer Relationship Management system
• Take initiative to continuously improve your approach by seeking feedback, learning, and experimenting with new engagement tactics
• Take ownership and accountability of your own success, as well as that of your customers
• Strengthen Cherry in your assigned portfolio by asking for referrals at every possible opportunity
• Partner with customers over experience feedback to help inform stakeholder teams, like Product, of opportunity areas
• Be a team player, give and accept feedback, collaborate with colleagues, and seek to lift every member of your team to greatness
• Act like an owner at all times

Account Executive

• Prospect for new customer leads, navigate past gatekeepers, and find the decision-makers by leveraging phone and technology tools
• Create opportunities and book demos with new and existing customer leads
• Lead product demos that are engaging, insightful, and challenging with the goal of registering small and medium-sized medical practices and getting them excited to use Cherry
• Engage medical practices that you register through timely outreach by leveraging your sales tech stack to help them experience success with Cherry right away
• Keep your data clean and up-to-date by logging all interactions, notes, demo dispositions, and forecasts in Salesforce
• Take the initiative to continuously improve your sales approach from prospecting to closing by seeking feedback, learning new sales methods, and experimenting with new ideas
• Be a team player — give and accept feedback, collaborate with your colleagues, lead a team project, and seek to lift every member of your team to greatness
• Travel and attend industry events and trade shows as needed
• Take ownership and accountability of your own success

Technical Recruiter

• Plan, initiate, and execute strategic sourcing to build robust candidate pipelines
• Identify top performing candidate profiles using various sourcing techniques (e.g. Boolean search, networking, etc)
• Interact with potential candidates on professional networks (e.g. LinkedIn, Handshake and Indeed), niche job boards, and leveraging our current employee networks
• Conduct initial screenings, technical assessments, and coordinate interview processes
• Collaborate with hiring managers to deeply understand their hiring needs and proactively translate that into a positive candidate and interviewer experience
• Maintain accurate and up-to-date records of candidate interactions, sourcing activities, and recruitment metrics using applicant tracking systems (ATS) and other tools
• Report on data, historical knowledge, and industry trends to help drive more effective recruiting strategies
• Assist hiring managers will scheduling and coordinating interviews
• Reach out to potential candidates through email, phone calls, social media, and other communication channels to introduce job opportunities and establish initial contact when needed
• Work on projects that improve and streamline the recruitment process during off-hiring quarters
• Execute initiatives with scope beyond your job description as needed

Customer Success Manager

Account Executive

Senior Technical Recruiter