Onboarding Specialist

Cherry

Onboarding Specialist training customers on Cherry's financing platform. Ensuring successful onboarding and maximizing customer engagement in the first month.

Posted 5/21/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $87,000 per yearWebsite

About the role

Key responsibilities & impact

Deliver best in class training to our customers
Prepare before calls to ensure Cherry implementation is efficient and practical
Deliver engaging narratives based on past customer successes to build initial momentum and excitement for Cherry
Leverage various softwares to effectively conduct a meaningful onboarding experience
Maximize customer usage of our platform in the first 30 days
Introduce and optimize Cherry marketing and placement with merchant partners
Provide customers with best practices and materials to increase their revenue and usage of Cherry
Provide critical feedback to our internal teams

Requirements

What you’ll need

2+ years of experience in a customer-facing role
Developed passion for the customer experience
Exceptional verbal and written communication skills
Strong ability to connect interpersonally with others
Comfortable working with various software platforms
Adaptable and proven ability to troubleshoot on the fly
Problem solver with a can-do attitude and a high attention to detail
Bonus for experience with sales, customer success, or account management

Benefits

Comp & perks

Medical, vision, and dental benefits
Generous equity grant
Fully remote company
Summer and winter company retreats

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer experienceverbal communicationwritten communicationinterpersonal skillsadaptabilitytroubleshootingproblem solvingattention to detail