Customer Success

Cherry

Customer Success Manager at Cherry developing partner practice relationships and leveraging data for growth. Focusing on customer experience and technology in a remote work environment.

Posted 4/17/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Develop relationships with a large number of partner practices, driving mutual success through the retention and growth of Cherry transaction volume
Proactively leverage data, insights, and technology to optimize engagement of your partner practice portfolio and maximize desired outcomes
Share enthusiasm, best practices, and enable partner practices with a focus on leveraging payment plan technology to grow their business
Strategically allocate your time on the most productive opportunities of growth and risk mitigation within your portfolio of partner practices
Master the industry and use expertise to influence business process adoption with your customers as a trusted advisor
Accurately forecast your expected portfolio transaction volume on a regular basis
Consistently log and track interactions in our Customer Relationship Management system
Take initiative to continuously improve your approach by seeking feedback, learning, and experimenting with new engagement tactics
Take ownership and accountability of your own success, as well as that of your customers
Strengthen Cherry in your assigned portfolio by asking for referrals at every possible opportunity
Partner with customers over experience feedback to help inform stakeholder teams, like Product, of opportunity areas
Be a team player, give and accept feedback, collaborate with colleagues, and seek to lift every member of your team to greatness
Act like an owner at all times

Requirements

What you’ll need

2+ years of experience in a customer-facing role
Exceptional verbal and written communication skills
Strong ability to connect interpersonally with others
High attention to detail and ability to follow procedure with accuracy
Developed passion for the customer experience
Comfortable working with various software platforms
Adaptable and proven ability to troubleshoot on the fly
Problem solver with can-do attitude and desire to outperform
Bonus to those with sales, customer success, or account management experience

Benefits

Comp & perks

Competitive cash comp and equity
Medical, vision, and dental benefits
Fully remote company
Summer and winter company retreats

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

communication skillsinterpersonal skillsattention to detailcustomer experienceadaptabilityproblem solvinginitiativeownershipcollaborationfeedback