Cherokee Federal

Software Engineer

• Develop custom Salesforce applications, components, and integrations using Apex, Lightning Web Components, and API services.
• Collaborate with consultants and stakeholders to refine requirements and deliver high-quality solutions.
• Implement complex business logic, workflows, triggers, and automation.
• Build and maintain secure, scalable integrations with external systems.
• Ensure solutions adhere to Salesforce best practices and federal security and compliance standards.
• Participate in code reviews, testing, debugging, and release management.
• Maintain documentation, technical designs, and deployment procedures.
• Provide technical support and troubleshooting for deployed solutions.
• Design and build OmniStudio solutions using OmniScripts, FlexCards, Integration Procedures, and DataRaptors to support complex, user-facing workflows.
• Translate business requirements into low-code OmniStudio configurations, minimizing custom Apex where possible.
• Develop and optimize Integration Procedures for orchestration of multiple backend systems and APIs.
• Configure and maintain DataRaptors (Extract, Transform, Load) for efficient data mapping and transformation.
• Build dynamic, responsive UI components using FlexCards and OmniScripts for guided user experiences.
• Implement OmniStudio best practices for performance, including caching, selective data retrieval, and modular design.
• Support troubleshooting and debugging of OmniStudio components using OmniStudio logs and debugging tools.
• Collaborate with architects to align OmniStudio solutions within overall Salesforce and enterprise integration architecture.
• Performs other job-related duties as assigned

Salesforce OmniStudio Developer

Research Analyst

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Lead Senior Analyst, Research Specialist

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• Communicate in writing complex concepts and their effects/impacts on the target environment, such that a lay audience is capable of understanding
• Identify and implement solutions to improve clinical and business data quality
• SQL, R, and/or Python proficiency preferred
• Tableau visualization experience preferred
• Performs other job-related duties as assigned

Analyst, Research Specialist II

Security Engineer

• Provide support to the continuous monitoring process, assessing and evaluating Information Systems (hardware and software) to detect vulnerabilities and identify security weaknesses, including those inherited from FedRAMP cloud service providers and networked environments
• Track, analyze, and remediate vulnerabilities identified through Continuous Diagnostic and Mitigation (CDM) tools and other security platforms, ensuring corrective actions are implemented to improve system security posture
• Provide cybersecurity expertise across the System Development Life Cycle (SDLC), supporting Agile, DevSecOps, and traditional development models, including Security Assessment and Authorization (SA&A) and Information System Continuous Monitoring (ISCM)
• Develop and maintain ATO documentation including System Security Plans (SSP), Privacy Impact Assessments (PIA), Privacy Threshold Analyses (PTA), System of Records Notices (SORN), and supporting artifacts
• Assist system owners, information owners, and ISSMs in managing Plans of Action and Milestones (POA&Ms), including identifying gaps, developing remediation strategies, and tracking progress
• Conduct quality assurance reviews of POA&Ms to ensure accuracy, completeness, and cost-effective remediation strategies
• Perform vulnerability scanning and security assessments across Linux, Windows, and cloud environments using tools such as Nessus, BigFix, Splunk, and similar platforms
• Maintain and update system information in Cyber Security Assessment and Management (CSAM/JCAM) or equivalent systems
• Support contingency planning activities, including Business Impact Analysis (BIA), testing, and documentation in accordance with NIST SP 800-34
• Provide support for audit readiness by preparing documentation and assisting with responses to internal and external audits
• Collaborate with system owners, business stakeholders, and IT operations teams to gather information, resolve issues, and ensure compliance with federal cybersecurity requirements
• Support system inventory management, interconnections, and security documentation aligned with NIST standards
• Perform other job-related duties as assigned

Senior Information System Security Specialist

Financial Planning and Analysis

• Maintain and track division budgets and spend plans
• Perform budget reconciliation and financial analysis
• Support development and execution of financial plans
• Process procurement requests and track expenditures
• Maintain detailed financial records and reporting tools
• Support credit card purchases and documentation
• Prepare financial reports and updates for leadership
• Track Undelivered Obligations (UDOs) and funding status
• Collaborate with program staff to forecast financial needs
• Support financial operations for international program activities
• Assist with budget planning for global field offices
• Provide financial insights during program planning and execution

Finance and Accounting Specialist

IT Support

• Customer service-oriented, Help desk support agent to provide technical support to users in an efficient, accurate and professional manner.
• Customer front line contact expected to solve basic technical problems and provide support for all assigned areas. The goal is to ensure the customer value is maintained to the standards set forth by the company and customer.
• Provide first level contact and convey resolutions to Federal and Industry users’ issues via phone, chat and email.
• Provides support for account access/password resets and account maintenance as well as support for specific web accessed programs (completing complex forms and reports).
• Properly escalate unresolved queries to the next level of support
• Track, route and redirect problems to correct resources.
• Walk customers through problem solving process. Assists the customer base in troubleshooting and configuration of Internet browser settings.
• Follow up with customers, provide feedback and see problems through to resolution.
• Utilize excellent customer service skills and exceed customers’ expectations.
• Ensure proper recording, documentation, and closure of incident tickets.
• Preserve and grow your knowledge of help desk procedures, products and services.
• Performs other job-related duties as assigned

Help Desk Agent – Temporary

• Help Desk Agent - Tier 1 Bilingual (English and Spanish) will be responsible for providing Tier 1 technical support for end users via phone, live chat, and email.
• Customer service-oriented, fluent Spanish language speaking Help desk support agent to provide technical support to users in an efficient, accurate and professional manner.
• Customer front line contact expected to solve basic technical problems and provide support for all assigned areas. The goal is to ensure the customer value is maintained to the standards set forth by the company and customer.
• Provide first level contact and convey resolutions to Federal and Industry users’ issues via phone, chat and email.
• Provides support for account access/password resets and account maintenance as well as support for specific web accessed programs (completing complex forms and reports).
• Properly escalate unresolved queries to the next level of support
• Track, route and redirect problems to correct resources.
• Walk customers through problem solving process. Assists the customer base in troubleshooting and configuration of Internet browser settings.
• Follow up with customers, provide feedback and see problems through to resolution.
• Utilize excellent customer service skills and exceed customers’ expectations.
• Ensure proper recording, documentation, and closure of incident tickets.
• Preserve and grow your knowledge of help desk procedures, products and services.