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IT Helpdesk Support – Part-time
Cherokee FederalPart-time help desk support for DGMH systems and programs. Requires U.S.
About the role
Key responsibilities & impact- Provide help desk support for DGMH systems, including monitoring and responding to user inquiries and service requests
- Manage and track help desk tickets, ensuring timely resolution and follow-up
- Support onboarding of new staff, including system access, training, and guidance
- Perform data entry, tracking, and monitoring activities across multiple systems and spreadsheets
- Clean, prepare, and validate data for transfer, ensuring accuracy and completeness
- Conduct basic data quality checks and resolve discrepancies as needed
- Scan, organize, and maintain electronic documents for easy retrieval and audit readiness
- Maintain and manage shared inboxes and communication channels for system support
- Provide daily or weekly activity reports to stakeholders as required
- Coordinate with IT vendors and internal teams to troubleshoot system issues
- Support special assignments and high-priority data processing tasks
- Collaborate with program staff to ensure accurate tracking and reporting of activities
Requirements
What you’ll need- Bachelor’s degree required
- Strong customer service and communication skills
- Experience with help desk support, ticketing systems, or user support preferred
- Strong organizational skills and attention to detail
- Ability to prioritize tasks and respond quickly to requests
- Experience with data entry, tracking, and Excel-based workflows
- Ability to manage multiple tasks in a fast-paced environment
- Ability to work collaboratively across teams
- Reliable transportation and ability to report onsite as required
- Must pass the pre-employment qualifications of Cherokee Federal
Benefits
Comp & perks- Benefits provided in accordance with company policy
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
help desk supportticketing systemsdata entrydata trackingdata validationdata quality checksExcel-based workflowssystem accessreportingtroubleshooting
Soft Skills
customer servicecommunication skillsorganizational skillsattention to detailtask prioritizationcollaborationresponsivenessadaptabilityproblem-solvingtime management
Certifications
Bachelor's degree