Develop and execute comprehensive test plans, test cases, and test scripts to validate Salesforce functionality, configurations, and customizations.
Collaborate with business stakeholders, developers, and administrators to gather requirements and ensure test coverage aligns with business needs.
Conduct functional, integration, system, and regression testing for Salesforce applications, ensuring adherence to established quality standards.
Identify, document, and track defects and issues using a defect tracking system, and collaborate with technical teams to ensure timely resolution.
Create and maintain test data and test environments, ensuring accurate and representative test scenarios.
Develop and maintain automated test scripts and tools to streamline the testing process and improve efficiency.
Participate in the release management process, including reviewing deployment plans and providing input on the release readiness of Salesforce applications.
Collaborate with cross-functional teams to understand business processes and requirements, ensuring testing aligns with end-to-end business workflows.
Continuously improve QA processes and methodologies, identifying opportunities for optimization and implementing enhancements.
Stay updated on Salesforce releases, new features, and industry trends, and assess their impact on QA processes and testing strategies.
Provide feedback and recommendations on user experience, system performance, and overall quality improvements.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field.
US. Citizenship is required
Salesforce certified (Administrator preferred).
Shall have a minimum of four (4) years of general work experience.
Experience testing enterprise software solutions.
Shall have three (3) years of experience in troubleshooting software.
Shall have experience working in Salesforce and Agile development processes.
Preferred public sector experience or multiple Salesforce project implementation experience
Experience in coordinating and executing test events, creating test reports, testing IT hardware, software, systems, and networks.
Strong technical expertise in Salesforce platform and applications, with a solid understanding of Salesforce functionalities, configurations, and data models.
Experience in test planning, test case development, and execution for Salesforce projects.
Proficient in using QA tools and methodologies, including test management tools, defect tracking systems, and test automation frameworks.
Familiarity with test automation tools, such as Selenium, Katalon Sutdio, or Salesforce-specific tools like Salesforce DX or Apex Test Classes.
Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues and provide detailed defect reports.
Knowledge of Agile or Scrum methodologies, with experience in working in Agile development teams.
Salesforce certifications (e.g., Salesforce Administrator, Salesforce Certified Platform App Builder) are preferred.
Excellent communication and teamwork skills, with the ability to collaborate effectively with cross-functional teams.
Attention to detail and the ability to work in a fast-paced environment with multiple priorities and deadlines.
Eligible to obtain and maintain Government Public Trust Clearance
Must pass pre-employment qualifications of Cherokee Federal.

Benefits

Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

test planningtest case developmenttest executiondefect trackingtest automationSalesforce functionalitySalesforce configurationstroubleshooting softwareAgile developmenttest data management

Soft Skills

analytical skillsproblem-solving skillscommunication skillsteamwork skillsattention to detailcollaborationadaptabilitytime managementorganizational skillsquality improvement

Certifications

Salesforce AdministratorSalesforce Certified Platform App Builder