Support end-to-end Salesforce delivery across core platform capabilities, including Service Cloud, Sales Cloud, and custom CRM solutions, with a focus on business analysis and requirements definition.
Act as the primary liaison for business stakeholders, building strong relationships and serving as a trusted advisor throughout discovery and delivery phases.
Lead and facilitate discovery sessions, stakeholder interviews, and workshops to elicit business, functional, and reporting requirements.
Document current-state and future-state business processes, workflows, and use cases to support solution design.
Translate business needs into well-defined user stories, acceptance criteria, and functional requirements aligned with Agile methodologies.
Collaborate closely with Salesforce Administrators, Developers, and Architects to ensure requirements are clearly understood and solutions meet stakeholder expectations.
Support backlog grooming, sprint planning, and ongoing prioritization in partnership with Product Owners and project leadership.
Validate requirements and solution designs through walkthroughs, prototypes, and iterative stakeholder feedback.
Coordinate and support User Acceptance Testing (UAT), including test scenario creation, execution support, defect triage, and final sign-off.
Ensure solutions comply with federal governance, security, data, and regulatory standards.
Contribute to change management efforts, including documentation, training materials, and stakeholder communications.
Performs other job-related duties as assigned

Requirements

Bachelor’s degree required.
6–8 years of experience as a Salesforce Business Analyst, Functional Analyst, or CRM Consultant, with a minimum of 10 years of overall professional experience.
Proven experience supporting Salesforce implementations in federal, public sector, or other highly regulated environments.
Strong business analysis expertise, including requirements elicitation, process modeling, user story development, and acceptance criteria definition.
Experience working within Agile or hybrid Agile delivery frameworks.
Demonstrated ability to translate complex business needs into clear, actionable functional requirements without direct responsibility for configuration or development.
Working knowledge of Salesforce platform capabilities sufficient to guide solution discussions and collaborate effectively with technical teams (hands-on configuration not required).
Experience supporting large, multi-stakeholder programs with diverse user groups.
Salesforce Certified Administrator or other relevant Salesforce certification preferred.
Additional certifications preferred, including Business Analysis, Agile, or Salesforce Consultant–level credentials.
Willingness to maintain and assign Salesforce certifications to Cherokee Federal and pursue additional certifications as required.
Excellent written and verbal communication, facilitation, and documentation skills.
Must pass pre-employment qualifications of Cherokee Federal.

Benefits

Medical
Dental
Vision
401K
Other possible benefits as provided
Benefits are subject to change with or without notice.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Salesforcebusiness analysisrequirements elicitationprocess modelinguser story developmentacceptance criteria definitionAgile methodologiesUser Acceptance Testing (UAT)defect triagesolution design

Soft Skills

communicationfacilitationdocumentationrelationship buildingstakeholder managementcollaborationchange managementproblem-solvinganalytical thinkingadaptability

Certifications

Salesforce Certified AdministratorBusiness Analysis certificationAgile certificationSalesforce Consultant certification