Lead the planning, execution, and delivery of a complex Salesforce program, ensuring it is completed on time, within budget, and meets business requirements.
Define program scope, goals, and deliverables, and establish project plans, timelines, and milestones.
Collaborate with key stakeholders, including business leaders, executives, and technical teams, to gather requirements, align program objectives, and manage expectations.
Develop and maintain program documentation, including project charters, status reports, and risk management plans.
Manage and coordinate cross-functional teams, including developers, administrators, and business analysts, to ensure effective collaboration and resource allocation.
Monitor program progress, identify and mitigate risks, and resolve issues to ensure successful delivery.
Track and report on program metrics, providing regular updates to stakeholders and senior management.
Serve as the primary point of contact for program-related communication, facilitating effective and transparent communication across all stakeholders.
Stay current with Salesforce best practices, industry trends, and new features, assessing their potential impact on program objectives and making recommendations accordingly.
Provide leadership, mentorship, and guidance to project teams, fostering a collaborative and results-oriented work environment.
Drive continuous improvement initiatives, identifying opportunities to optimize processes, increase efficiency, and enhance program delivery.
Performs other job-related duties as assigned

Requirements

Bachelor's degree in Computer Science, Business Administration, or a related field. A Master's degree is preferred.
Minimum of eleven (11) years of general work experience.
Minimum of 3-5 years experience leading enterprise Salesforce projects and IT Management experience, focusing on Agile projects and PMP or equivalent certification.
Will have > (3) years of experience in business process analysis and change management.
Maintain Salesforce certifications; Seek to earn additional certifications for Salesforce
Preferred public sector experience or multiple Salesforce project implementation experience
Strong background in Salesforce platform capabilities, including Sales Cloud, Service Cloud, and Community Cloud, and a solid understanding of Salesforce best practices and industry standards.
Proven track record of successfully managing and delivering complex Salesforce programs on time and within budget.
Extensive experience in project management methodologies, tools, and techniques, with the ability to effectively plan, execute, and control projects.
Salesforce certifications (e.g., Salesforce Administrator, Salesforce Certified Sales Cloud Consultant) are highly desirable.
Experience working in Agile or Scrum methodologies is required.
Must pass pre-employment qualifications of Cherokee Federal
Must be a U.S. Citizen
Must currently hold an active Interim Secret clearance or higher.

Benefits

Medical
Dental
Vision
401K
Other possible benefits as provided. Benefits are subject to change with or without notice.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SalesforceAgilePMPbusiness process analysischange managementproject management methodologiesSales CloudService CloudCommunity Cloudprogram metrics

Soft Skills

leadershipmentorshipcollaborationcommunicationproblem-solvingrisk managementstakeholder managementcontinuous improvementresults-orientedresource allocation

Certifications

Bachelor's degreeMaster's degreeSalesforce AdministratorSalesforce Certified Sales Cloud ConsultantSalesforce certificationsPMP or equivalent certificationInterim Secret clearance