Scrum Master

• Facilitate all Agile/Scrum ceremonies (Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives) and ensure adherence to Scrum principles.
• Act as Scrum Master for one or more Salesforce delivery teams, supporting the team in achieving sprint goals and maintaining a sustainable work pace.
• Collaborate closely with Product Owners to refine and prioritize the product backlog, ensuring user stories are well-defined with clear acceptance criteria.
• Remove impediments and obstacles that may block team progress, coordinating with leadership and cross-functional partners as needed.
• Coach teams on Agile best practices, continuous improvement, and collaboration techniques to enhance delivery and team maturity.
• Track key metrics including velocity, sprint performance, and team throughput; prepare reports and communicate project status to stakeholders.
• Work with developers, admins, and business analysts to ensure alignment between Salesforce capabilities, business requirements, and technical designs.
• Assist with process discovery, business process modeling, and documenting current vs. future state workflows.
• Support creation and refinement of user stories, acceptance criteria, functional design notes, conceptual wireframes, and gap analyses.
• Promote transparency, accountability, and communication within and across Salesforce delivery teams.
• Stay up to date on Salesforce releases and new features; assess impacts to the product backlog and roadmap.
• Provide quality assurance support by helping teams define test scenarios and validate functionality where appropriate.
• Perform business process analysis and re-engineering to support modernization initiatives and continuous improvement.
• Assist with user support activities such as training, documentation, and requirements clarification.
• Perform other job-related duties as assigned.

Salesforce Scrum Master

Senior Project Manager – Scrum Master

Scrum Master

Scrum Master / Agile Delivery Facilitator

Agile Project Manager