CHEP

Engineering Manager

• Drive the engineering lifecycle for new and existing physical products, ensuring robust design, testing, validation, and technical delivery.
• Translate strategic product innovation priorities into clear engineering roadmaps, plans, and workstreams aligned with organisational outcomes.
• Lead global engineering teams across product categories, providing coaching, direction, and support to deliver consistently high‑quality outputs.
• Oversee global testing and experimentation activities, ensuring appropriate test design, accurate data collection, and rigorous technical analysis.
• Manage escalations related to technical decisions, resource constraints, and operational challenges, ensuring continuity and delivery of engineering programmes.
• Partner with commercial, marketing, operations, and strategy teams to deliver customer‑focused solutions and support collaborative innovation projects.
• Manage engineering budgets, optimising utilisation of internal resources and external partners, including suppliers, consultancies, and test facilities.
• Strengthen engineering governance by defining success metrics, ensuring high‑quality reporting, and promoting collaboration and knowledge sharing across teams and regions.

Global Product Engineering Director

Account Manager

• Develop and maintain multi-tiered customer relationships within the assigned territory, ensuring customer loyalty and satisfaction through regular engagement, addressing customer needs at every lifecycle stage.
• Serve as the primary point of contact for customers, providing clear and proactive communication on account performance, inquiries, and feedback, while delivering value through strategic account management.
• Support business growth by promoting asset utilization and profitability initiatives, including customer onboarding, platform launches, and expansion into new lanes, enhancing the overall customer experience.
• Collaborate with cross-functional teams, including Commercial, Supply Chain, and Operations, to develop and implement customer-specific solutions that drive supply chain efficiencies and align with CHEP’s strategic goals.
• Resolve customer issues at the operational level, working closely with Customer Service, Logistics, and field teams to proactively manage account health, ensure controls, and mitigate potential disruptions.
• Partner with Logistics and Operations teams to reduce service failures, identify cost-saving opportunities, and improve supply chain efficiencies to deliver value to customers.
• Lead asset productivity initiatives, focusing on reducing asset damage, improving asset reuse, and minimizing customer rejections, cancellations, and operational backlogs.
• Conduct on-site quality audits, pallet handling training, and other educational sessions to ensure customers are aligned with CHEP Pallet specifications and best practices, promoting optimal asset management.
• Advocate for a culture of safety by adhering to Zero Harm principles, ensuring full compliance with CHEP’s safety protocols and procedures.

Territory Account Representative

Manager

• Manage pallet asset recovery across the region, meeting compliance and collection targets.
• Lead a team of 18 Low Volume (LTL) Drivers (Rep I, Rep II, CDL-A) and provide guidance to planning, safety, and admin support.
• Ensure full DOT and CHEP safety compliance, reducing incidents and maintaining system standards.
• Drive collection and delivery volume, optimize routes, and improve CIFOT/DIFOT service levels.
• Own regional P&L performance, managing budgets and cost per pallet.
• Partner with Operations, Supply Chain, Asset Recovery, Sales, and Logistics to integrate services and deliver results.
• Implement continuous improvement initiatives and leverage automation tools for efficiency.

Regional Driver Manager – Central

Customer Success Manager

• Drive Customer Success & Supply Chain Innovation
• Facilitate high-level customer discussions to identify immediate operational needs and establish long-term success plans aligned with shared goals and performance metrics
• Align customer objectives with measurable outcomes, concentrating on sustainability, operational efficiencies, and cost-reduction strategies to create impactful solutions
• Manage the creation and distribution of monthly performance scorecards, providing clear visibility into account health, supply chain performance, and value delivery
• Identify and lead initiatives to enhance operational efficiency within customer supply chains, achieving targeted cost-saving goals and driving measurable improvements
• Collaborate with internal teams and customers to define and implement strategic initiatives, delivering joint supply chain efficiencies and savings in line with CHEP’s value proposition
• Act as a trusted consultant to customers, advising on best practices to optimize CHEP service offerings and drive process innovation for improved account management
• Lead or contribute to process improvement projects aimed at increasing customer satisfaction, streamlining business operations, and enhancing the overall customer experience

Business Development Rep

• Develop and implement comprehensive business development strategies to achieve growth targets
• Manage and grow a portfolio of strategic key accounts
• Proactively identify and secure high-value new business opportunities
• Collaborate with cross-functional teams
• Lead the development and execution of joint business plans with strategic customers
• Mentor and provide guidance to junior business development managers

Business Development Manager, DCS

Data Scientist

• Lead a team of data scientists, providing mentorship and guidance on daily tasks, fostering professional development and capability growth
• Oversee the implementation of Continuous Integration/Continuous Deployment (CI/CD) pipelines, ensuring deliverables meet project milestones and quality standards
• Apply advanced machine learning, forecasting, and statistical analysis techniques to drive experimentation and innovation on data science projects
• Lead the experimentation and implementation of new data science techniques for projects, ensuring alignment with internal and external customer objectives
• Communicate project status, methodologies, and results to both technical teams and business stakeholders, translating complex data insights into actionable strategies
• Facilitate data science team discussions, providing technical expertise on current methods and guiding decision-making for optimal outcomes
• Contribute to strategic data science initiatives, influencing the direction of key projects and aligning team efforts with broader business goals
• Encourage collaboration across teams and functions to ensure seamless integration of data science solutions into business processes and technology platforms

Global Product Engineering Director

Territory Account Representative

Regional Driver Manager – Central

Customer Success Manager

Business Development Manager, DCS

Senior Manager, Data Science, GenAI Lead