Account Manager

CHEP

Telephone Account Manager developing customer relationships for CHEP, a global sustainable supply-chain solutions provider. Identifying growth, pricing and efficiency opportunities across Australian customer accounts.

Posted 8/6/2026full-timeMelbourne • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and customer relationship building, with a strong focus on identifying growth opportunities and optimizing pricing strategies. Proficient in using metrics and customer feedback to enhance account performance and drive supply chain efficiency.

Highest-signal resume keywords

Account ManagementCustomer Relationship BuildingCRM ExperienceCommercial AwarenessStrong Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Curious MindsetConsultative ApproachStrong Organisation SkillsPrioritisation Skills

Tools & Technologies

SalesforceBig Data Systems

Industry Keywords

B2B EnvironmentCustomer ServiceSupply Chain EfficiencyCorporate Social ResponsibilityNPS

About the role

Key responsibilities & impact

Build and sustain strong customer relationships across a portfolio as the main point of contact
Identify growth opportunities and pursue new business leads through expansion and pricing optimisation initiatives
Collaborate with Sales, Operations and Category Management to execute strategic customer plans
Conduct business reviews, manage tenders and negotiate contracts
Monitor account performance using metrics and customer feedback such as NPS
Oversee the annual audit process, ensuring policy compliance and recovery of outstanding equipment fees
Lead initiatives to reduce transport costs and improve supply chain efficiency
Support customer sustainability initiatives and broader corporate social responsibility objectives

Requirements

What you’ll need

Experience in account management, customer service, inside sales or relationship-based roles, ideally in a B2B environment
Curious, consultative mindset focused on understanding customer needs
Confidence engaging customers with strong communication and relationship-building skills
Commercial awareness of how service, pricing and operational decisions affect customer outcomes
Strong organisation and prioritisation skills for managing multiple customer relationships
Comfort working with structure, big data and advanced systems
CRM experience preferred; Salesforce ideal but not essential
Desire to build a career within a large global organisation and openness to learning, feedback and progression
Full working rights in Australia required
Sponsorship is not available

Benefits

Comp & perks

A flexible, hybrid working environment
Strong learning, development and career progression opportunities
Competitive salary and incentive opportunities
Reward and Recognition Program
Paid volunteer leave (3 days per year)
Generous parental leave benefits
Employee discounts and share purchase options