National Key Account Manager, Retail

CHEP

National Key Account Manager for retail with CHEP globally leading strategic accounts and driving growth in customer supply chains.

Posted 5/26/2026full-timeDandenong South • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage relationships with major customers, ensuring alignment with CHEP’s strategic goals and delivering revenue growth while achieving customer satisfaction targets
Collaborate with senior leadership and internal teams to create and implement strategic account plans, with a focus on identifying growth opportunities, optimizing costs, and promoting sustainability
Lead high-level negotiations and commercial tenders, securing favorable terms that meet both business objectives and customer expectations
Identify and capitalize on new business opportunities, driving incremental revenue and expanding CHEP’s market presence within your portfolio
Conduct regular business reviews and audits with customers, ensuring compliance with CHEP’s annual audit plan and maintaining accurate asset management records
Monitor and assess account performance metrics such as NPS and customer satisfaction, developing and executing action plans to address areas for improvement
Build and sustain relationships with stakeholders at all levels within customer organizations, driving strategic initiatives and improving supply chain efficiencies
Lead cross-functional teams to deliver innovative, value-added services and solutions that meet customer needs and promote mutual growth

Requirements

What you’ll need

Proven experience in key account management with evidence of revenue growth / opportunity conversion within large, complex customers (retail, FMCG, logistics or supply chain services)
Strong commercial capability (negotiation, tenders, pricing principles, business case development) and the confidence to stand behind your recommendations
Comfortable operating with senior customer stakeholders and navigating multi-layer relationships across customer organisations
A structured, disciplined approach to opportunity management - energised by long-cycle pursuits and resilient through setbacks
Strong stakeholder management and influencing skills - able to mobilise cross-functional teams to land outcomes
Tertiary qualification in Business, Commerce, Supply Chain (or related) or equivalent experience

Benefits

Comp & perks

Flexible working environment
Paid volunteer leave: 3 days per annum
Reward and Recognition Program
Employee discounts with a range of partners
Up to 14 weeks of paid parental leave for primary caregivers and 2 weeks for secondary caregivers
Attractive options to purchase Brambles shares

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

key account managementrevenue growthnegotiationtenderspricing principlesbusiness case developmentopportunity managementsupply chain managementasset managementperformance metrics

Soft Skills

stakeholder managementinfluencing skillscross-functional team leadershipcustomer relationship managementstrategic thinkingresiliencecommunication skillscollaborationproblem-solvingcustomer satisfaction focus

Certifications

tertiary qualification in Businesstertiary qualification in Commercetertiary qualification in Supply Chain