CHEP

Customer Solutions Category Manager

CHEP

full-time

Posted on:

Origin:  • 🇺🇸 United States • Florida

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Job Level

Mid-LevelSenior

Tech Stack

PMP

About the role

  • Lead strategic initiatives from concept to execution, identifying and delivering on key opportunities for value creation.
  • Build and nurture strategic partnerships with customers and internal stakeholders, becoming a trusted advisor and catalyst for innovation.
  • Leverage your product category expertise to uncover untapped potential, define value levers, and co-create solutions that drive long-term success.
  • Develop and manage multiple value streams, ensuring alignment with business goals and customer needs.
  • Engage with customers to understand their challenges, listening carefully to identify opportunities for value creation and tailored solutions.
  • Lead customer collaboration projects aimed at reducing waste in packaging, transport, asset loss and other supply chain inefficiencies.
  • Collaborate with internal teams, including sustainability, commercial, and operations, to design and implement customer solutions that align with CHEP’s strategic goals.
  • Work closely with customers throughout the project lifecycle, ensuring smooth implementation and delivering measurable value to both the customer and CHEP.
  • Support the development and execution of digital transformation and sustainability initiatives that drive customer engagement and operational improvement.
  • Develop and present data-driven insights, proposals, and value propositions to customers, showcasing the mutual benefits of proposed solutions.
  • Build strong relationships with internal and external stakeholders to ensure alignment and effective collaboration in delivering customer solutions.
  • Drive customer satisfaction by delivering exceptional service and ensuring that solutions address key customer needs, while supporting CHEP’s sustainability goals.
  • Drive the execution of strategic project delivery for identified savings, efficiency, and growth opportunities for the customer.
  • Provide guidance and build strategic partnerships while developing multiple value streams.
  • Utilize product category expertise to partner with customers and internal stakeholders/SMEs to define levers for realizing value creation and unlocking opportunities.

Requirements

  • Bachelor’s degree in business, Supply Chain, Engineering, or a related field
  • Well-developed oral, written, and graphical communication skills, including development & presentation of formal briefings and proposals
  • PMP certification
  • Lean Six Sigma Green or Master Black Belt Certification
  • Experience in the development of comprehensive project plans, objectives, and deliverables that are aligned with business growth and/or customer goals
  • Experience conducting research in customer product categories to identify opportunities, industry trends, and competitive offerings
  • Success in engaging with key stakeholders and customer contact web to ensure project alignment and buy-in
  • Project Management experience including regular status updates, KPI tracking, transparent communication, and customer re-engagement (if necessary)
  • Proven record of driving excellence in customer engagements
  • Extended work in cross-functional matrix oriented internal structures
  • Familiar with working and problem-solving within assigned category preferred
  • CPG Experience in Beverage, Packaging or Pet Care
  • 4+ years of supply chain experience
  • 4+ years of process improvement experience
  • 4+ years of project management experience
  • 4+ years of commercial/customer-facing experience