Customer Success Manager
CHEP
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Drive Customer Success & Supply Chain Innovation
- Facilitate high-level customer discussions to identify immediate operational needs and establish long-term success plans aligned with shared goals and performance metrics
- Align customer objectives with measurable outcomes, concentrating on sustainability, operational efficiencies, and cost-reduction strategies to create impactful solutions
- Manage the creation and distribution of monthly performance scorecards, providing clear visibility into account health, supply chain performance, and value delivery
- Identify and lead initiatives to enhance operational efficiency within customer supply chains, achieving targeted cost-saving goals and driving measurable improvements
- Collaborate with internal teams and customers to define and implement strategic initiatives, delivering joint supply chain efficiencies and savings in line with CHEP’s value proposition
- Act as a trusted consultant to customers, advising on best practices to optimize CHEP service offerings and drive process innovation for improved account management
- Lead or contribute to process improvement projects aimed at increasing customer satisfaction, streamlining business operations, and enhancing the overall customer experience
Requirements
- 5+ years in customer service, supply chain, project management, or related field
- 2-3 years sales or customer service or similar experience is a strong preference
- Excellent problem-solving abilities with experience in process & quality analysis as well as business process execution
Benefits
- Competitive salary + bonuses paid out annually
- 401K w/ company match (up to 4%)
- FREE company-paid vision, short-term disability, and life insurance!!
- Tuition reimbursement
- Parental leave
- Childcare assistance
- Profit sharing
- MORE!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
supply chain managementproject managementprocess improvementquality analysisbusiness process executionoperational efficiencycost-reduction strategiesperformance metricscustomer successdata analysis
Soft skills
problem-solvingcollaborationconsultative sellingcommunicationstrategic thinkingcustomer relationship managementleadershipadaptabilitynegotiationcritical thinking