Director

• Build and maintain senior-level strategic partnerships with national retail accounts.
• Develop deep expertise in customer supply chains and forge strong relationships with key decision-makers to ensure alignment with CHEP’s value proposition and long-term growth objectives.
• Lead, mentor, and develop a high-performing team of Retail Account Managers.
• Ensure team accountability in achieving growth objectives, optimizing asset productivity, and building customer advocacy.
• Lead the implementation and management of the retail business model across key accounts.
• Drive profitability and value creation by aligning CHEP’s capabilities with customer needs, supply chain trends, and industry innovations.
• Collaborate with multifunctional teams, including supply chain, sales, finance, asset management, and marketing, to execute business strategies that drive customer value and support CHEP’s growth objectives.
• Provide tailored supply chain solutions to retail partners, leveraging data-driven insights and CHEP’s service offerings.
• Foster continuous improvement and innovation to meet evolving customer needs and enhance CHEP’s market position.
• Lead transformation initiatives, product launches, and service offerings across retail partners.
• Drive operational improvements in key areas such as asset productivity, cycle time, and risk mitigation.
• Manage complex negotiations with retail partners, securing long-term agreements that deliver mutual financial and sustainability benefits.
• Ensure compliance with contracts and drive continuous value through strategic engagements.
• Oversee key performance metrics such as asset productivity, customer satisfaction (NPS), and revenue growth.
• Ensure accurate reporting and analysis of account health, and develop action plans to address performance gaps.

Director, Retail and Assets Management

Partner Director, CEE