Service Team Coordinator

ChenMed

Service Team Coordinator handling inbound and outbound patient scheduling and service calls for ChenMed’s senior-focused primary care network. Documenting interactions and delivering VIP customer support.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on patient interactions and scheduling in a healthcare setting. Proficient in using web-based customer relationship management systems and Microsoft Office Suite to enhance operational efficiency.

Highest-signal resume keywords

Customer Service ExperienceHealthcare Setting ExperienceWeb-Based CRM SystemsMicrosoft Office Suite ProficiencyVerbal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServicePatient SchedulingWeb-Based TechnologyKeyboarding SkillsKPI Adherence

Soft Skills

Active ListeningOrganizational SkillsMultitaskingDecision MakingCollaboration

Tools & Technologies

Web-Based CRM SystemsMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Certifications & Qualifications

High School DiplomaGED Equivalent

Industry Keywords

HealthcareCall CenterPatient InteractionsBusiness AcuityBilingual Ability

About the role

Key responsibilities & impact

Receive inbound and make outbound customer service calls related to patient scheduling and general inquiries
Respond to patient inquiries based on the ChenMed core model for care
Escalate issues and concerns as appropriate
Make timely decisions according to department standards, procedures, and policies
Document interactions using web-based technology
Provide prompt and accurate service to maintain business relationships and promote loyalty
Collaborate with team members across multiple departments to promote VIP customer service and patient interactions
Support initiatives and medical centers across ChenMed entities by assisting with key departmental and medical-center business functions
Perform other duties as assigned or modified by the manager

Requirements

What you’ll need

High school diploma or GED equivalent required
Minimum of 2 years of customer service experience required, in a call center or similar environment
Experience adhering to KPIs or metrics in a call center environment
Minimum of 1 year of experience in a fast-paced healthcare setting highly preferred
Experience with web-based customer relationship management systems
Competent-level business acuity
Knowledge of general/core job-related functions, practices, processes, procedures, techniques, and methods
Exceptional verbal communication skills, including active listening
Excellent organizational and multitasking skills
Ability to operate successfully in a demanding environment
Proficient keyboarding skills
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
Competence in other systems required for the position
Availability and willingness to work overtime as requested by leadership and based on business staffing needs
Spoken and written fluency in English; bilingual ability is a plus, with Spanish, Creole, or Vietnamese preferred
Must reside within the Continental United States
Must reside within a US state where the company is established as a legal entity

Benefits

Comp & perks

Great compensation
Comprehensive benefits
Career development and advancement opportunities
Great work-life balance
Opportunities to grow