Growth Consultant

ChenMed

Healthcare sales adviser guiding Medicare-eligible seniors through enrollment. Managing inbound and outbound member acquisition efforts and retention initiatives while achieving growth objectives.

Posted 5/14/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $17 - $24 per hourWebsite

About the role

Key responsibilities & impact

Engages prospective and current members through inbound/outbound calls to promote services, schedule First Appointments and VIP tours, address retention concerns, and recover disenrollments.
Owns and executes assigned acquisition, retention, and recovery campaigns, collaborating within pods to meet performance goals and optimize conversion outcomes across the member lifecycle.
Maintains accurate and comprehensive documentation of all member interactions, campaign outcomes, and follow-up requirements in Salesforce and any other relevant systems used by the COE.
Actively participates in team discussions to identify process improvements, refine communication approaches, and enhance overall member experience.
Delivers consistent, professional interactions by following established campaign workflows, effectively handling objections, and clearly articulating ChenMed's value proposition.
Supports campaign pilots and strategic initiatives by providing field-based insights, identifying operational challenges, and recommending solutions.
Meets or exceeds defined performance metrics including contact rates, conversion rates, retention rates, and quality assurance standards.

Requirements

What you’ll need

High School Diploma or GED required
Minimum of one (1) year of successful sales or customer service experience with demonstrated performance results
Experience working with seniors, healthcare, or Medicare-eligible populations preferred
Proven track record in sales or customer service with measurable results (conversion rates, retention rates, customer satisfaction scores)
Strong interpersonal and problem-solving skills with the patience and ability to engage seniors in meaningful conversation while maintaining empathy and understanding of their healthcare needs
Proficiency in MS Office Suite (PowerPoint, Excel, Word, and Outlook), Salesforce CRM, and other database, email, and reporting software
Ability and willingness to travel up to 25% of the time for local, regional, or national team meetings
Spoken and written fluency in English; bilingual a plus

Benefits

Comp & perks

great compensation
comprehensive benefits
career development and advancement opportunities
work-life balance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

salescustomer servicecampaign managementperformance metricsconversion ratesretention ratescustomer satisfaction

Soft Skills

interpersonal skillsproblem-solving skillsempathycommunication skillspatience

Certifications

High School DiplomaGED