Service Team Coordinator, Inbound Call Center Agent – Healthcare

ChenMed

full-time

Posted on: 3/13/2026

Location Type: Remote

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💰 $17 - $24 per hour

About the role

Operating in a call center environment, receives inbound and makes outbound customer service calls related to patient scheduling, and other general inquiries.
Responds to patient inquiries based on the ChenMed core model for care.
Escalates issues/concerns as appropriate.
Makes appropriate and timely decisions according to department standards, procedures and policies.
Documents interactions using web-based technology.
Maintains business relationship by providing prompt and accurate service to promote loyalty.
Interacts and collaborates with team members across multiple departments to promote VIP customer service and patient interactions.
Performs other duties as assigned and modified at manager’s discretion.

High school diploma or GED equivalent required
A minimum of 2 years of customer service experience required; in a call center or similar environment
A minimum of 1 year experience working in a fast paced medical office or healthcare setting, highly preferred
Must reside in the continental United States and within a state were the company is established as a business entity
Experience with web-based customer relationship management systems
Spoken and written fluency in English; bilingual a plus (Spanish, Creole, Vietnamese preferred)

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicepatient schedulingweb-based technologycustomer relationship management systems

Soft Skills

communicationdecision makingcollaborationproblem solvingcustomer loyalty

Certifications

high school diplomaGED