Customer Service Representative
Chem-Dry
full-time
Posted on:
Location Type: Remote
Location: Alabama • Alaska • United States
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Salary
💰 $10 per hour
About the role
- Be the "Voice" of Chem-Dry by embodying professionalism, courtesy, tenacity and subject matter expert of company knowledge
- Promote and sell the full suite of Chem-Dry services to inbound customer requests
- Provide support to Technicians, Field Technician Leaders and Management
- Demonstrate excellent listening skills, demonstrating empathy and understanding of customer needs
- Suggest upgrading treatments to customers to promote revenue
- Follow-up with customer inquiries
- Complete required forms / update database
- Social media posting and customer response
Requirements
- Demonstrated passion for excellent customer service
- Effectively communicate with internal team members and customers
- Previous dispatch experience (preferred)
- Excellent ability to manage multiple tasks and maintain a positive attitude
- Knowledge of and desire to learn and leverage technology
- Learn and communicate Chem-Dry offerings and process
- May be subject to an on-site drug test
Benefits
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Free food & snacks
- Health insurance
- Paid time off
- Training & development
- Vision insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
professionalismcourtesytenacitylistening skillsempathycustomer servicecommunicationtask managementpositive attitude