Project Manager

• Lead and oversee projects related to improving the customer experience
• Reduce customer contact rate by owning optimization projects (chatbot, live chat, AI tools)
• Optimize the user experience using the Zendesk ticketing platform
• Analyze customer journeys on the website and apps
• Contribute to building the customer roadmap and formalize requirements for other departments
• Monitor dashboards to make data-driven decisions
• Lead committees and meetings with various departments
• Design and update processes and commercial policy

Customer Experience Project Manager

International RWE Project Manager

Project Manager, Talent Management

Chef de Projet IAM – Senior

Project Manager