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Senior Technical Account Manager
Checkout.comTechnical Account Manager optimizing enterprise payment integrations for Checkout.com, a global digital payments platform. Managing client relationships, troubleshooting integrations, and leading payment migrations.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client relationship management and technical guidance within the payments industry, with a strong focus on optimizing payment solutions and ensuring successful product adoption. Proficient in API-based integrations and familiar with compliance standards and payment security protocols.
Highest-signal resume keywords
Client Relationship ManagementAPI-Based IntegrationPayments Industry RegulationsTechnical TroubleshootingEffective Presentation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
JavaScriptCSSHTMLTechnical AnalysisPayment Solutions OptimizationFeature DocumentationTechnical MigrationPayment Security ProtocolsIntegration MethodsCustomer Feedback Gathering
Soft Skills
Excellent CommunicationInterpersonal SkillsResults-Oriented ApproachStakeholder ManagementWorkshop Facilitation
Industry Keywords
Payments TechnologyCompliance StandardsPCI-DSSPSD23DSSCAAVSMITEmerging TechnologiesMarket Insights
About the role
Key responsibilities & impact- Build and nurture long-term relationships with key clients as the primary technical point of contact
- Understand clients’ business needs and goals, identify opportunities to optimize payment solutions, and ensure successful product adoption and utilization
- Provide technical guidance and troubleshooting assistance for client inquiries and issues
- Minimize disruption to client payment infrastructure through knowledge of integrations and Checkout.com products
- Support upselling through merchant demonstrations and technical training
- Hold workshops and refresher sessions on the product offering
- Lead and coordinate new payment solution additions and technical migrations
- Work with cross-functional teams to deliver projects within agreed timelines and specifications
- Gather customer feedback, document feature requests, and provide client-derived insights to internal teams
- Stay current on payments industry trends, emerging technologies, and regulatory changes
- Share relevant market insights with clients
Requirements
What you’ll need- 3 years of experience in an analytical or technical role
- Experience managing internal and external stakeholders
- Effective presentation skills ideally included
- Bachelor’s degree in a relevant field is desirable, or equivalent practical experience in internet technologies and technical processes
- Familiarity with payments industry regulations and technical frameworks, including 3DS, SCA, AVS, and MIT
- Familiarity with API-based integration methods and related tools/frameworks
- Familiarity with front-end and back-end technologies, including JavaScript, CSS, and HTML
- Excellent communication and interpersonal skills for engaging technical and non-technical stakeholders
- Results-oriented approach focused on customer satisfaction
- Knowledge of payments technology, compliance standards, and payment security protocols such as PCI-DSS and PSD2 is a plus
- Willingness to travel occasionally to client sites
Benefits
Comp & perks- Hybrid working model with flexibility
- Opportunity for ownership and meaningful work from day one
- Career growth and development opportunities
- Accessibility support and reasonable adjustments during the application or working experience
- Inclusive workplace welcoming people from all backgrounds and identities