Chatterboxes Pediatric Speech-Language Pathology

Operations

• Serve as the CEO’s integrator. Translate vision and decisions into operating plans, accountability structures, and measurable outcomes. Roll up your sleeves and do the work alongside team members. You are a builder first and are not afraid to get your hands dirty in the work.
• Elevate our existing operating cadence including our leadership meetings, dashboards, issue tracking, and cross-team communication.
• Support the CEO’s growth efforts in the areas of new school partnerships in new geographies, and recruiting by ensuring operational readiness and capacity.
• Lead cross-functional initiatives that improve efficiency, quality, and scalability.
• Oversee all day-to-day service delivery across home visits and school-based placements.
• Partner with multiple SLP Managers to ensure:
• - Caseload balance and productivity
• - Efficient geographic routing
• - Quality and timeliness of documentation
• - Smooth onboarding, supervision, and clinician support
• Elevate existing workflows for Private Client Services, which includes: Intake Forms, evaluations, therapy, treatment planning, school coordination, and family communication.
• Build automated systems that reduce administrative burdens and allow SLPs to focus on clinical care.
• Own all HR functions directly: onboarding, compliance, performance management, and employee relations.
• Coach and develop managers; create leadership capacity across the team.
• Foster a cohesive and accountable culture within a meritocracy framework.
• Oversee the Payroll & Invoicing Administrator to ensure accurate, timely payroll and invoicing for private-pay and school contract services. Offer solutions that scale to ensure automation as we scale.
• Continuous focus on improving margin through operational efficiency, automation, smart systems, and artificial intelligence.
• Be a digital native who evaluates, adopts, and optimizes new software tools across the organization.
• Collaborate with our Business Intelligence contractor to convert data into insights, dashboards, and decision-making frameworks.
• Ensure that the tech stack supports multi-region growth (EHR, scheduling, routing, communication tools).
• Lead implementation and rollout of new systems and tools.
• Oversee the Marketing Associate to ensure effective marketing to families, school partners, referral sources and prospective SLPs.
• Support operational execution for new school partnerships, ensuring strong 'go-live' performance and ongoing partner satisfaction.
• Maintain compliance with state licensure requirements, school partner expectations, supervision rules, and documentation standards.
• Manage background checks and onboarding compliance.
• Maintain and periodically update operational policies, procedures, contracts and documents with the support of an operations consultant.
• Lead high-impact projects such as launching new geographies, implementing new software, or redesigning workflows.
• Build repeatable playbooks for new school onboarding and clinician support structures.
• Drive clear communication during organizational changes.

Director of Operations

Chief Operating Officer

• Serve as the CEO’s integrator. Translate vision and decisions into operating plans, accountability structures, and measurable outcomes. Roll up your sleeves and do the work alongside team members. You are a builder first and are not afraid to get your hands dirty in the work.
• Elevate our existing operating cadence including our leadership meetings, dashboards, issue tracking, and cross-team communication.
• Support the CEO’s growth efforts in the areas of new school partnerships in new geographies, and recruiting by ensuring operational readiness and capacity.
• Lead cross-functional initiatives that improve efficiency, quality, and scalability.
• Oversee all day-to-day service delivery across home visits and school-based placements.**Partner with multiple SLP Managers to ensure:
• Caseload balance and productivity
• Efficient geographic routing
• Quality and timeliness of documentation
• Smooth onboarding, supervision, and clinician support
• Elevate existing workflows for Private Client Services, which includes: Intake Forms, evaluations, therapy, treatment planning, school coordination, and family communication.
• Build automated systems that reduce administrative burdens and allow SLPs to focus on clinical care.
• Own all HR functions directly: onboarding, compliance, performance management, and employee relations.
• Coach and develop managers; create leadership capacity across the team.
• Foster a cohesive and accountable culture within a meritocracy framework
• Oversee the Payroll & Invoicing Administrator to ensure accurate, timely payroll and invoicing for private-pay and school contract services. Offer solutions that scale to ensure automation as we scale.
• Continuous focus on improving margin through operational efficiency, automation, smart systems, and artificial intelligence.
• Be a digital native who evaluates, adopts, and optimizes new software tools across the organization.
• Collaborate with our Business Intelligence contractor to convert data into insights, dashboards, and decision-making frameworks.
• Ensure that the tech stack supports multi-region growth (EHR, scheduling, routing, communication tools).
• Lead implementation and rollout of new systems and tools.
• Oversee the Marketing Associate to ensure effective marketing to families, school partners, referral sources and prospective SLPs.
• Support operational execution for new school partnerships, ensuring strong “go-live” performance and ongoing partner satisfaction.
• Maintain compliance with state licensure requirements, school partner expectations, supervision rules, and documentation standards.
• Manage background checks and onboarding compliance.
• Maintain and periodically update operational policies, procedures, contracts and documents with the support of an operations consultant.
• Lead high-impact projects such as launching new geographies, implementing new software, or redesigning workflows.
• Build repeatable playbooks for new school onboarding and clinician support structures.
• Drive clear communication during organizational changes.

Business Intelligence Developer

• We are seeking an experienced and agile **Part Time Business Intelligence Analyst** to join our dynamic team on a contractual basis. In this role, you will drive operational excellence by providing visibility into key business areas through the creation of dynamic systems. **Our data exists. Your job will be to help us to make it digestible and to extract key insights from which we can make strategic decisions.**
• **Responsibilities**:
• - **Develop and Maintain Insightful Dashboards:** Design and build visually engaging dashboards and reports that help the founder and leadership team identify trends, measure performance, and make data-informed strategic decisions.
• - **Advance Data-Driven Operations:** Provide visibility into key operational, clinical, and financial areas of the business through clear summaries, visualizations, and analysis that drive operational excellence and accountability.
• - **Champion Business Intelligence Initiatives:** Lead the effort to establish and refine Chatterboxes’ business intelligence framework, ensuring the organization gains deeper visibility into performance metrics across departments.
• - **Build Redundancy and Operational Support:** Cross-train with the Operations Specialist to understand core business processes and create redundancy within that role, providing reliable backup support as needed.
• - **Analyze and Model Data:** Use Google Sheets and related tools to construct financial and operational models, forecast trends, and support decision-making for staffing, scheduling, and growth initiatives.
• - **Ensure Data Accuracy and Integrity:** Design and implement a system of checks and balances to verify the accuracy of payroll, billing, and related data, leveraging existing information sources to identify and resolve discrepancies.
• - **Execute Special Projects:** Collaborate with leadership on ad hoc projects and analyses that arise in daily operations, applying curiosity, analytical rigor, and initiative to deliver actionable insights.