Junior Customer Success Manager

chatlyn

Customer Success Manager supporting international clients in hospitality through the entire customer lifecycle. Engaging with customers, training, and optimizing software usage in the hotel industry.

Posted 7/30/2026full-timeWien • 🇦🇹 AustriaJunior💰 €40,000 - €54,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client relationships throughout the customer lifecycle, with a focus on optimizing software use and enhancing guest communication through tailored AI configurations. Proficient in CRM management and effective communication in both German and English.

Highest-signal resume keywords

Client Relationship ManagementCRM Management (HubSpot)System Integrations (PMS, Meta, APIs)AI Configuration and PromptingHospitality Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Lifecycle ManagementAI ConfigurationSystem IntegrationData ManagementOptimization Strategies

Soft Skills

CommunicationConsultative ApproachProactive Problem SolvingTeam CollaborationAdaptability

Tools & Technologies

HubSpotChatlyn Platform

Industry Keywords

Hospitality IndustryGuest CommunicationCustomer FeedbackTraining and AdvisoryClient Onboarding

About the role

Key responsibilities & impact

You manage your international portfolio of clients across the entire customer lifecycle, from onboarding to long-term retention.
You conduct trainings and advisory sessions and will become an expert in messenger communication, automations, and the chatlyn platform.
You get to know hotels and their guests and translate this understanding into tailored guest journeys, templates, and AI configurations that fit each target audience.
You identify optimization opportunities for your clients and actively help them get more out of the software.
You are responsible for the success and satisfaction of your client portfolio.
You maintain customer data in our CRM (HubSpot) and always stay informed about their status.
You bring customer feedback into the team in a structured way and contribute to the ongoing development of our product and processes.

Requirements

What you’ll need

You have a strong sense for people, are communicative and consultative—whether by phone, video or in writing.
You work proactively, share ideas early with the team and quickly get up to speed on new topics.
You think technically: system integrations (PMS, Meta, APIs) are familiar to you.
AI as a tool: with us you'll learn to translate a client's brand voice and guest needs into clear, functional AI configurations. Experience with prompting is a plus.
You communicate confidently in German and English—both written and spoken.
Ideally you know the hospitality industry from the inside and understand how guest communication works in practice. Career changers from hospitality are explicitly welcome.

Benefits

Comp & perks

30 days of annual leave for real recovery.
Flexible work & dogs welcome: We work together as a team in our modern office. Need uninterrupted focus? Then feel free to work from home. Your furry friend is welcome too!
Public transport included: Our centrally located office in the 1st district is very easy to reach—we cover the annual pass.
MacBook & software budget: High-quality equipment is a given for us. You also receive a monthly budget for the tools and licenses you need.
Innovation & culture: We are constantly evolving—our products, our processes and ourselves as a team. People from all over the world work with us, and that diversity is our strength.