Inbound Clinical Care Supervisor

ChartSpan Medical Technologies

Inbound Supervisor overseeing Inbound Patient Care Coordinators in the Clinical Department at ChartSpan. Responsible for team management, coaching, and performance tracking.

Posted 7/31/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $58,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing clinical inbound contact center operations, ensuring compliance with HIPAA and Medicare regulations while driving team performance and patient satisfaction. Proficient in data analysis and process management to meet SLA and KPI targets effectively.

Highest-signal resume keywords

Contact Center ManagementHIPAA ComplianceData AnalysisCoaching and MentoringLPN License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisProcess ManagementEfficiency AnalysisResource AllocationSLA ManagementKPI TrackingExcelGoogle DocsPayroll ManagementReport Preparation

Soft Skills

Verbal CommunicationWritten CommunicationProblem-SolvingAdaptabilityInterpersonal Skills

Certifications & Qualifications

COMPACT LPN License

Industry Keywords

Patient SatisfactionMedicare FraudWaste and AbuseRemote ManagementContact Center Operations

About the role

Key responsibilities & impact

Manage an assigned team of employees in the clinical inbound group, overseeing the day-to-day contact center operations.
Provide ongoing coaching related to utilization (productivity), quality, attendance, and overall performance.
Ensure consistent follow up and communication.
Perform status tracking, efficiency analysis, resource allocation, data analysis, and overall process management support.
Establish process controls to ensure all SLA’s and KPI’s are consistently met.
Provide significant contributions to activities related to patient satisfaction, and program management.
Ensure all agents are compliant with HIPAA and Medicare Fraud, Waste and Abuse rules and regulations at all times
Respond and communicate promptly to all inquiries received via email, text and phone.
Prepare monthly, quarterly and annual reports.
Utilize data to support assumption and outcome evaluations.
Monitor daily attendance, break and approved Paid Time Off (PTO) requests
Review and ensure payroll timesheets are accurate for each team member.
Attend and conduct meetings as required of the position.
Other duties as assigned.

Requirements

What you’ll need

1+ year of supervisor/management experience in a remote contact center
Proficient in Excel and/or Google Docs/ Sheets
Proven ability to analyze, problem-solve, adapt, and multitask while effectively communicating, planning and organizing
Strong verbal and written communication skills
Able to coach, motivate and encourage employees through positive communication and feedback
Ability to be flexible and adapt to new situations and environments
Able to build and strengthen all interpersonal relationships with co-workers, patients, and partners
Disciplined, and self-motivated
Driven to learn and absorb information about our industry at a rapid pace
Current active, COMPACT LPN license; willing to obtain multi-state licenses of ChartSpan footprint.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account ChartSpan Medical Technologies Website LinkedIn All Job Openings 201 - 500 employees Founded 2012 🏥 Healthcare ☁️ SaaS 🧘 Wellness 💰 Series A - ChartSpan Medical Technologies on 2019-08 Healthcare
SaaS
Wellness ChartSpan Medical Technologies is a healthcare-focused technology and services company that provides full-service chronic care management (CCM), advanced primary care management (APCM), annual wellness visit software, remote patient monitoring (RPM) enrollment services, and quality improvement programs to primary care practices, federally qualified health centers (FQHCs), rural health clinics, and health systems. ChartSpan combines SOC 2 Type II–certified software platforms with patient enrollment, care coordination teams, and compliance-oriented services to help providers increase preventive care delivery, improve patient outcomes, and generate additional recurring revenue. Inbound Clinical Care Supervisor Job not on LinkedIn 🔥 1 hour ago 🇺🇸 United States – Remote 💵 $58.8k / year ⏰ Full Time 🟢 Junior ✨ Clinical Supervisor 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage an assigned team of employees in the clinical inbound group, overseeing the day-to-day contact center operations.
Provide ongoing coaching related to utilization (productivity), quality, attendance, and overall performance.
Ensure consistent follow up and communication.
Perform status tracking, efficiency analysis, resource allocation, data analysis, and overall process management support.
Establish process controls to ensure all SLA’s and KPI’s are consistently met.
Provide significant contributions to activities related to patient satisfaction, and program management.
Ensure all agents are compliant with HIPAA and Medicare Fraud, Waste and Abuse rules and regulations at all times
Respond and communicate promptly to all inquiries received via email, text and phone.
Prepare monthly, quarterly and annual reports.
Utilize data to support assumption and outcome evaluations.
Monitor daily attendance, break and approved Paid Time Off (PTO) requests
Review and ensure payroll timesheets are accurate for each team member.
Attend and conduct meetings as required of the position.
Other duties as assigned. 🎯 Requirements
1+ year of supervisor/management experience in a remote contact center
Proficient in Excel and/or Google Docs/ Sheets
Proven ability to analyze, problem-solve, adapt, and multitask while effectively communicating, planning and organizing
Strong verbal and written communication skills
Able to coach, motivate and encourage employees through positive communication and feedback
Ability to be flexible and adapt to new situations and environments
Able to build and strengthen all interpersonal relationships with co-workers, patients, and partners
Disciplined, and self-motivated
Driven to learn and absorb information about our industry at a rapid pace
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