Senior Professional Services Consultant

ChartHop

Senior Professional Services Consultant at ChartHop managing compensation planning workflows and technical integrations for customers. Leading projects and ensuring data accuracy for third-party integrations and customer engagement.

Posted 4/28/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $100,000 - $115,000 per yearWebsite

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Configure and manage complex compensation planning cycles spanning merit, bonus, and equity workflows
Build and troubleshoot compensation and bonus formulas using proprietary formula languages
Audit data inputs and validate outputs at every stage to ensure accuracy before delivery
Develop custom compensation outputs including PDF letter templates and ad hoc reporting
Identify trends and inconsistencies across customer data and surface clear recommendations
Configure, set up, and migrate third-party integrations and SFTP connections for existing customers
Diagnose and resolve integration issues, data mapping/transformation errors, and sync failures using both the ChartHop UI and API response objects
Validate data flows end-to-end and ensure outputs meet customer specifications
Serve as the primary point of contact for customers throughout each engagement
Set and manage project expectations across stakeholders at all levels, from technical teams to executive sponsors
Translate complex technical concepts clearly for non-technical audiences; build customer confidence at every stage
Partner with Customer Success to maintain continuity and a consistent customer experience
Create and maintain internal documentation; train teammates on processes as they evolve
Provide structured product feedback to Engineering and Product based on patterns across engagements
Contribute to the processes and playbooks we're building to scale the Professional Services function

Requirements

What you’ll need

4-6 years of experience in Professional Services, SaaS, consulting, or a related field
Proven ability to manage complex, multi-phase projects independently from scoping through delivery
Direct customer-facing experience across company sizes, from SMB to Enterprise
Experience configuring or managing third-party integrations and SFTP connections
Strong aptitude for data structures, technical systems, and software configuration
Experience with HTML, CSS, or Markdown (used for building compensation letter templates)
Experience with complex custom formulas (Excel, Python, SQL, or equivalent)
Familiarity with REST APIs and third-party integration patterns
Outstanding written and verbal communication skills; equally effective with technical and non-technical audiences.

Benefits

Comp & perks

Offers Equity
$5K Bonus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

compensation planningbonus formulasdata validationcustom reportingdata mappingintegration troubleshootingHTMLCSSPythonSQL

Soft Skills

project managementcustomer-facing experiencecommunicationproblem-solvingtrainingdocumentationcollaborationrecommendationcustomer confidenceexpectation management