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Web Chat Consultant
Charters, Meetings and Incentives at NCLHWeb Chat Consultant supporting guests and driving direct sales for Norwegian Cruise Line Holdings. Recommending cruises, upgrades, promotions, and amenities through live website chats.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to build and maintain relationships with clients while effectively communicating cruise product features and benefits. Proficient in utilizing Salesforce and Sea Web to enhance customer interactions and achieve sales goals.
Highest-signal resume keywords
Customer Service ExperienceSalesforce ProficiencyNorwegian Cruise Line KnowledgeStrong Written Communication SkillsBusiness Administration Degree
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Relationship ManagementSales SkillsProblem SolvingSales Quota AchievementCruise Product Knowledge
Soft Skills
Interpersonal SkillsRapport BuildingTime Management
Tools & Technologies
SalesforceSea Web
Industry Keywords
Cruise IndustryNorwegian Cruise LineShip ItinerariesOnboard AmenitiesPromotions
About the role
Key responsibilities & impact- Respond to inbound chats in a timely manner
- Establish and maintain quality relationships with consumers by delivering exceptional service, establishing rapport, and identifying and meeting needs and expectations
- Use sales skills to build the customer base and make decisions regarding daily priorities and assigned tasks
- Identify and help solve customer issues quickly and effectively
- Communicate cruise product features, benefits, and pricing using in-depth industry and company knowledge
- Recommend promotions, itineraries, stateroom upgrades, onboard credits, and other shipboard amenities
- Help maintain Norwegian Cruise Line brand consistency and exemplify its mission and values
- Build customer relationships to achieve sales quotas, broaden the customer base, retain customers, and develop business
- Perform other job-related functions as assigned
Requirements
What you’ll need- High school diploma or equivalent required
- Bachelor's degree in marketing, business administration, or related field preferred
- 6 months of working experience with the Norwegian Cruise Line brand
- 1 year of customer service experience
- Strong written skills for clear and concise text-based communication
- Strong working knowledge of Norwegian cruise products, including the current fleet and ship itineraries
- Working knowledge of Salesforce and Sea Web
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Charters, Meetings and Incentives at NCLH Website LinkedIn All Job Openings 10,000+ employees ✈️ Travel 🏨 Hospitality 🤝 B2B Travel
- Hospitality
- B2B Charters, Meetings and Incentives at NCLH is the group-sales and event business unit of Norwegian Cruise Line (NCL) that designs and sells chartered sailings, meetings, incentive programs and group cruise packages. It helps planners and organizers book group cruises with discounts, onboard credits and tailored experiences across NCL’s fleet and private-island destinations, supporting logistics, accommodations and event spaces for corporate, association and private groups. Web Chat Consultant Job not on LinkedIn 🔥 0 minutes ago 🐊 Florida – Remote ⏰ Full Time 🟢 Junior 💼 Consultant 🚫👨🎓 No degree required Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Respond to inbound chats in a timely manner
- Establish and maintain quality relationships with consumers by delivering exceptional service, establishing rapport, and identifying and meeting needs and expectations
- Use sales skills to build the customer base and make decisions regarding daily priorities and assigned tasks
- Identify and help solve customer issues quickly and effectively
- Communicate cruise product features, benefits, and pricing using in-depth industry and company knowledge
- Recommend promotions, itineraries, stateroom upgrades, onboard credits, and other shipboard amenities
- Help maintain Norwegian Cruise Line brand consistency and exemplify its mission and values
- Build customer relationships to achieve sales quotas, broaden the customer base, retain customers, and develop business
- Perform other job-related functions as assigned 🎯 Requirements
- High school diploma or equivalent required
- Bachelor's degree in marketing, business administration, or related field preferred
- 6 months of working experience with the Norwegian Cruise Line brand
- 1 year of customer service experience
- Strong written skills for clear and concise text-based communication
- Strong working knowledge of Norwegian cruise products, including the current fleet and ship itineraries
- Working knowledge of Salesforce and Sea Web Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Clinical Consultant, Medical Informatics – Medical Imaging 🔥 31 minutes ago FUJIFILM Corporation 10,000+ employees 🏭 Manufacturing 🏥 Healthcare Website LinkedIn All Job Openings Clinical Consultant supporting Fujifilm’s healthcare imaging and Synapse PACS/MI solutions. Configuring reports, analyzing workflows, training customers, and providing go-live and clinical support. 🇺🇸 United States – Remote 💵 $74.7k - $88.8k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💼 Consultant Workplace Planning Consultant 🔥 33 minutes ago Empower 10,000+ employees 💸 Finance 💳 Fintech 👥 B2C Website LinkedIn All Job Openings Workplace Planning Consultant guiding U.S. customers on Empower retirement accounts and savings options. Providing phone-based consultations on 401(k)s, IRAs, and retirement plans. 🇺🇸 United States – Remote 💵 $55.3k - $76.1k / year ⏰ Full Time 🟢 Junior 💼 Consultant 🦅 H1B Visa Sponsor Technical Consultant – Enterprise Network 🔥 3 hours ago Thinkahead Consultant Psychologist Pty Ltd 1 - 10 🏥 Healthcare 💼 Consulting 📚 Education Website LinkedIn All Job Openings Technical Consultant designing and troubleshooting enterprise networks for AHEAD, a digital transformation platform provider. Supporting remote and onsite projects, client delivery, network security, documentation, and technical innovation. 🇺🇸 United States – Remote 💵 $90k - $120k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💼 Consultant 🚫👨🎓 No degree required Utilization Management Nurse Consultant 🔥 3 hours ago CVS Health 10,000+ employees 🏥 Healthcare ⚕️ Healthcare Insurance 🛒 Retail Website LinkedIn All Job Openings CVS Health utilization management nurse assessing clinical information and coordinating member coverage decisions. Remote Georgia role supporting appropriate healthcare services in a 24/7 operation. 🇺🇸 United States – Remote 💵 $26 - $56 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💼 Consultant Utilization Management Nurse Consultant 🔥 3 hours ago CVS Health 10,000+ employees 🏥 Healthcare ⚕️ Healthcare Insurance 🛒 Retail Website LinkedIn All Job Openings Utilization management nurse consultant assessing member coverage and coordinating healthcare services for CVS Health. Applying clinical criteria, communicating with providers, and supporting quality benefit utilization. 🇺🇸 United States – Remote 💵 $26 - $56 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💼 Consultant View More Consultant Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs