Senior Technical Account Manager

Charter Technology Solutions

Senior Technical Account Manager for k-12 clients at CTS. Developing long-term IT roadmaps and technical proposals while ensuring client satisfaction and building relationships.

Posted 5/11/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 $115,000 - $135,000 per yearWebsite

Tech Stack

Tools & technologies

CloudPMP

About the role

Key responsibilities & impact

Develop strong relationships with key client contacts and identify clients who may be at risk.
Monitor client health via monthly internal reviews to ensure all clients are happy, profitable, and carrying minimal technology risks.
Complete recurring technology assessments and quarterly strategic planning meetings.
Complete recurring tactical check-in calls with clients to review their health and open issues.
Develop and present technical proposals, working with Solutions on L3 technologies.
Advocate for clients by answering questions and ensuring issues are escalated properly across all departments in CTS. This includes ownership of the Potential At Risk Client (PARC) Process.
Complete recurring and one-off training events (such as Lunch & Learns) with clients on core technologies such as Microsoft 365, Google Workspace, and Smart Boards.
Own the overall opportunity pipeline, ensuring that we meet our NRR forecast each quarter.
Address client questions with regards to ongoing invoicing.
Occasionally manage Projects for clients based on available capacity and client requirements.
Work with client contacts to develop referrals for new business.

Requirements

What you’ll need

10+ Years of technology services experience, ideally in a strategic role such as IT Director or as a vCIO or Senior Technical Account Manager at a Managed Services Provider.
Understanding of core network infrastructure concepts, such as switches, wireless, firewall, and WAN connectivity.
Experience administering, implementing, or consulting with clients regarding Google Workspace and Microsoft 365, as well as other cloud services.
Experience developing OPEX and CAPEX budgets.
Project Management Certifications (CAPM, PMP) are a plus!
Strong written and oral communication skills.
Ability to occasionally manage multiple projects with competing deadlines and associated teams.
Ability to handle multiple tasks with a clear sense of ownership and priority.
Strong Microsoft Office or Google Apps skills, especially Excel / Sheets.
Self-motivated, able to move and adapt to rapidly changing priorities & client needs.
Prior experience with k-12 organizations is beneficial but not required.

Benefits

Comp & perks

Competitive compensation
Health Insurance (medical, vision, dental), 80% covered for employee-only plans and 75% covered for employee-spouse, employee-kids, and employee-family plans
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Employee Assistance Program (EAP)
Retirement Plan (401(k)) with company match
Commuter Benefits
Short-Term Disability Insurance fully paid by the company
Long-Term Disability Insurance fully paid by the company
Life and AD&D Insurance, with optional Supplemental Life Insurance
Paid Time Off, including Paid Parental Leave
10 Holidays
2 Floating Holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technology servicesnetwork infrastructureGoogle WorkspaceMicrosoft 365OPEX budgetingCAPEX budgetingproject managementclient assessmentstechnical proposalsclient health monitoring

Soft Skills

relationship buildingcommunicationownershipprioritizationadaptabilityself-motivationproblem-solvingteam managementclient advocacytraining facilitation

Certifications

CAPMPMP