Charter Impact

Recruitment

• Manage the full-cycle recruiting process from requisition to offer acceptance
• Serve as a trusted advisor and partner with hiring managers to co-create hiring strategies, define role requirements and develop job descriptions
• Source and attract candidates through Lever ATS, job boards, social media, referrals, networking, and other channels
• Screen, interview, and assess candidates for alignment with skills, culture, and organizational needs
• Ensure a positive candidate experience throughout the hiring process
• Operate independently, prioritize multiple requisitions, and manage time effectively in a fast-paced environment
• Track recruiting metrics such as time-to-fill, source effectiveness, and pipeline health
• Coordinate interview schedules, feedback, and offer processes with hiring teams
• Partner with approved third-party recruiting firms when needed, managing communication, candidate flow, and ensuring alignment with internal hiring standards
• Proactively drive the recruitment process by keeping hiring managers accountable to timelines, ensuring timely resume reviews, interview feedback, and decision-making to maintain momentum
• Maintain compliance with employment laws across multiple states
• Support employer branding initiatives and participate in recruiting events or outreach activities
• Partner with HR team members to ensure smooth onboarding for new hires
• Continuously identify process improvements and efficiencies in recruiting workflows
• Perform other duties as assigned

Recruiter

Controller

• Lead the monthly, quarterly, and annual financial close processes and ensure timely, accurate financial reporting; including management of junior resources
• Oversee preparation of financial statements, including P&L, balance sheet, and cash flow statements
• Ensure compliance with GAAP and applicable regulatory requirements
• Manage all accounting operations including general ledger, accounts payable, accounts receivable, payroll, and billing
• Establish and maintain internal controls to safeguard company assets and ensure audit readiness
• Lead annual budgeting, rolling forecasts, and long-range financial planning processes
• Develop and maintain financial models to support strategic decision-making and growth initiatives
• Analyze financial performance, including revenue, margins, and cost drivers, and provide actionable insights
• Build and maintain KPI dashboards and reporting tools for executive leadership
• Partner with department leaders to drive financial accountability and performance improvements, including performance of individual states/regions and client-level variation
• Monitor and manage cash flow, working capital, and treasury functions
• Support strategic initiatives including pricing, service line profitability, and market expansion
• Assist with M&A activities including financial analysis, due diligence, and integration planning
• Oversee financial systems, reporting infrastructure, and process improvements to support scalability
• Lead, develop, and manage finance and accounting team members, including outsourced vendors/partners

Director of Finance, Controller, FP&A

Account Manager

• Serve as the trusted point of contact across the end-to-end customer journey: Onboarding through Renewal
• Become an expert in all Charter Impact services to support the overall success of the portfolio of clients
• Own the post-sale onboarding experience, ensuring a smooth transition from sales to service delivery
• Partner with internal teams and leverage project management technologies to align client goals, scope, timelines, and success metrics
• Ensure clients understand and adopt Charter Impact’s services, tools, and ongoing engagement model
• Identify cross-sell and up-sell opportunities to expand client relationships across Charter Impact's service offerings
• Secure client renewals and manage them through contract execution. Demonstrate value through areas such as ROI and strong executive alignment
• Maintain accurate account notes, renewal forecasts, and opportunity tracking in CRM (e.g., HubSpot)

Strategic Account Manager

Financial Planning and Analysis

• Oversee financial and accounting services and provide direction to Charter Impact Teams in the following areas: financial statement preparation, accounts payable, accounts receivable, expense tracking by grant, grant reporting – for both governmental and private grants, and ad hoc reporting as requested
• Review all financial statements as prepared by Accounting Teams to ensure compliance with GAAP
• Prepare annual budgets and monthly forecasts for clients while providing valuable insight as to their financial condition
• Oversee the annual financial and governmental audits, including work paper preparation, liaison with auditors and understanding of the governmental programs
• Oversee and ensure the accuracy and timeliness of all compliance reporting
• Serve as a fiscal liaison to applicable Agencies
• Provide training to client staff to ensure internal controls are properly implemented and followed
• Work with organizational leaders and other executives to ensure financial information is properly communicated
• Develop and maintain long-term relationships with client leadership and staff
• Maintain up to date knowledge of the industry and related funding through regular professional development in areas of responsibility
• Mentor staff to ensure continued professional growth within Charter Impact Teams
• Work collaboratively with Business Development Team to develop and implement effective sales strategies to achieve sales targets and expand our non-profit customer base
• Support the Business Development Team with subject matter expertise to find and win prospects
• Analyze non-profit market trends and discover new opportunities for growth
• Liaise with other departments to ensure brand consistency and increase sales through cross-functional efforts.

Recruiter

Director of Finance, Controller, FP&A

Strategic Account Manager

Director of Client Finance, Non-Profits