Chartbeat

People Operations

• Support the new-hire onboarding process, by preparing new employee files, coordinating orientation sessions, and processing all related paperwork (I-9s, offer letters, contracts, etc.).
• Conduct or coordinate pre-employment checks (background checks, references, etc).
• Support leavers/termination process including liaising with the IT department, related paperwork and reports
• Assist in maintaining and updating accurate and confidential employee records both digitally and in the Human Resources Information System (HRIS).
• Generate and submit routine reports on HR activity, such as turnover, hiring status, and employee data.
• Assist with the coordination of company meetings, events, and training sessions.
• Prepare and disseminate HR-related documents, such as employment verification letters, change forms, and other employee documentation.
• Monitor company iPostal accounts and distribute mail as appropriate.
• Assist the People & Culture team in ensuring company adherence to all global federal, state, and local employment laws and regulations.
• Assist in administering employee benefits programs, including health insurance, retirement plans, and time-off requests.
• Support the performance management process by preparing review materials.
• Assist with payroll preparation, data entry, and timekeeping administration.
• Support the Culture Team by coordinating company-wide engagement activities, including virtual team building activities, company happy hours, etc.
• Contributes to other departmental and cross-functional activities as required
• Develop foundational payroll knowledge with the opportunity to assist in payroll processing and act as a backup for payroll-related tasks.

People & Culture Coordinator

Recruitment

• Own the Requisition Load: Personally manage and drive the end-to-end recruitment process for all open positions across the organization, from entry-level to senior leadership roles.
• Sourcing & Candidate Engagement: Develop and execute creative, multi-channel sourcing strategies (e.g., LinkedIn Recruiter, job boards, networking, niche communities) to build robust pipelines of qualified candidates.
• Candidate Experience: Ensure an exceptional candidate experience by maintaining consistent, timely communication and acting as the brand ambassador for the company.
• Interview Process Management: Facilitate and manage the scheduling, feedback collection, and continuous calibration of interview teams.
• Negotiation & Closing: In collaboration with the Chief People Officer, lead compensation conversations, extend offers, and effectively negotiate to secure top talent.
• Partnership Management: Oversee and manage relationships with external recruiting agencies, including negotiating terms and ensuring alignment on candidate quality and process.
• Process Design: Design, document, and implement standardized, scalable, and equitable recruiting processes, tools, and best practices.
• System Optimization and Maintenance: Lead the build-out, optimization, and ongoing maintenance of Greenhouse, including configuring workflows, managing user permissions, ensuring data integrity, and leveraging all features to maximize recruiter efficiency and reporting capabilities.
• Employer Branding: Develop and execute strategies to enhance the company's employer brand, working closely with Marketing to showcase company culture and values.
• Coaching & Training: Develop and deliver training and coaching programs for hiring managers and interview teams on best practices, including structured interviewing techniques, objective candidate assessment, diversity hiring strategies, and legal compliance in the hiring process.
• Metrics & Reporting: Establish key recruiting metrics (e.g., Time-to-Hire, Cost-per-Hire, Quality of Hire) and provide regular reports to leadership on pipeline health, diversity, and strategic initiatives.
• Diversity & Inclusion: Design and drive strategies to promote diversity and inclusion throughout the recruitment and hiring process.
• Onboarding Integration: Work with People & Culture team to ensure a seamless transition from offer acceptance to the first day, contributing to the development of a robust new-hire onboarding experience.
• HR Project Support: Be a flexible and willing partner to assist the broader People & Culture team with projects, administrative tasks, and compliance work as capacity allows (e.g., policy implementation, employee engagement, employee file audits, etc.)
• Performance Management Input: Provide strategic input to HR on talent gaps and training needs identified during the recruiting process.

Global Talent Acquisition Manager

Customer Success Manager

• Become an expert in the features, benefits, and application of the AdBook+ platform and use that knowledge to configure features and answer technical questions.
• Manage the client relationship and gain ‘Trusted Advisor’ status
• Serve as a Client Advocate, and work closely with our Product and other internal teams to contribute to platform improvements and priorities
• Provide business, technical, and product knowledge in support of post sales activities to ensure client satisfaction
• Perform quarterly business reviews and work to develop retention and revenue growth strategies
• Mentor, train, and support peers as needed

Client Success Manager

Accounts Receivable

• Expedite the resolution of unpaid customer accounts to ensure timely cash collection while maintaining customer goodwill
• Establish, execute and maintain receivables process, with a focus on improving collections velocity
• Create and maintain month-end and year-end close processes
• Prepare weekly collection and accounts receivable status reports for the executive team
• Prepare cash forecast reports for the executive team
• Research to resolve receivable issues and escalate when appropriate
• Effectively communicate cross-functionally with internal stakeholders to aid in the collections process
• Special projects and ad-hoc analyses as directed by management

Accounts Receivable – Collections Specialist

Product Manager

• Create and maintain the vision and roadmap for the products in your portfolio.
• Collaborate with colleagues and customers to understand and document product requirements. As a Product Manager you will be responsible for gathering and articulating user, business and technical requirements, to ensure all requirements that contribute to a business case and solution delivery are valid and traceable.
• Continuous improvement of the product, identifying and prioritising enhancements, communicating them to the business as required.
• Work with customers and colleagues to create and manage Product Documentation including requirements, specifications, designs, and process flows.
• Work directly with the engineers and QA in your product aligned scrum team by clarifying requirements and ensuring alignment with business goals.
• As a product moves from discovery to definition, work with engineering teams to create an appropriate delivery strategy.
• Deliver Products to deadlines.
• Prioritise the backlog in your product aligned scrum team against your roadmap.
• Collaborate and interact with multi-disciplined teams for initial feasibility study, solution design and business justification to ensure there is a clear understanding of “what” change is being proposed and “why”.
• Identify and Mitigate Risks associated with product development and deployment.
• Track Product Metrics and KPIs to measure the success of Lineup Product.
• Acquire in-depth knowledge of existing Lineup Products in order to identify areas for potential process improvement.
• Advise on the implementation of strategy and identification of technical options within business areas, using research information to inform and drive business options and decisions.

Product Manager – OMS

Content Writer

• Collaborate with the Content team to plan and implement content strategies that align with business objectives and address the needs of our target audience
• Develop high-quality content assets across various formats, including social media posts, emails/newsletters, blog posts, whitepapers/reports, case studies, webpages, ads, and events and presentation decks that highlight the unique value of Chartbeat and Tubular’s offerings
• Ensure all content aligns with the brand’s voice and messaging while driving engagement and supporting lead generation initiatives
• Analyze content performance metrics, providing data-driven insights to optimize and enhance strategies
• Provide guidance and feedback to junior writers, ensuring quality and alignment with strategic objectives
• Create versatile, compelling content that effectively communicates our value propositions across multiple platforms, including websites, blogs, social media, email, and third-party sites
• Leverage storytelling skills to produce narratives that resonate with our audience and highlight the impact of our analytics tools in the media industry
• Collaborate with cross-functional teams, including Design, Product, Sales, and Customer Success, to identify content needs, understand the priority of content needs based on business objectives, and ensure that messaging is cohesive and consistent across all channels
• Develop a deep understanding of Chartbeat and Tubular’s target audience, including their behaviors, interests, and pain points within the media industry
• Use insights from data and analytics to tailor content that speaks directly to audience needs, fostering positive engagement and strengthening brand loyalty
• Monitor industry trends and audience preferences to ensure content remains relevant and impactful

People & Culture Coordinator

Global Talent Acquisition Manager

Client Success Manager

Accounts Receivable – Collections Specialist

Product Manager – OMS

Senior Marketing Content Writer