Chartbeat

Frontend Engineer

• Work with a small cross-functional scrum team to define day-to-day activity
• Collaborate to plan sprint goals and execute on those
• Participate in team meetings, demos, tech talks, discussions, and learning/teaching opportunities
• Work closely with a mentor to build and deploy products.

Frontend Engineering Intern

Data Engineer

• Work with core engineering team responsible for building, scaling, and maintaining data systems
• Participate in team meetings, demos, tech talks, discussions, and learning/teaching opportunities
• Collaborate within a small cross-functional scrum team

Data Engineering Internship

QA Engineer

• Participate in team meetings, demos, tech talks, discussions and learning/teaching opportunities
• Work closely with a mentor
• Collaborate to plan sprint goals and execute on those

QA Engineering Internship

Implementation Specialist

• Own the end-to-end customer implementation experience, including pre-sale technical evaluations, proof-of-concept support, and post-sale onboarding
• Ensure Implementation Engineers deliver high-quality, white-glove technical integration support to prospective and newly sold customers
• Establish clear engagement models and handoffs between Sales, Technical Services, and Customer Success
• Oversee the delivery of tailored customer training programs designed to help clients effectively utilize Chartbeat products
• Ensure training engagements align to customer goals, use cases, and stages of product maturity
• Drive consistent product understanding and “aha” moments that reinforce customer value
• Lead, coach, and develop a team of Implementation Engineers and Customer Training & Enablement Managers
• Define clear role expectations, performance standards, and development paths across the team
• Foster a culture of accountability, empathy, and continuous improvement
• Design and maintain scalable implementation and training frameworks, documentation, and best practices
• Identify gaps and inefficiencies in onboarding and training workflows and drive continuous improvement
• Use delivery insights and customer feedback to refine programs and improve outcomes over time
• Partner closely with Customer Success to support strong post-onboarding adoption and retention
• Collaborate with Sales on technical readiness during trials and early-stage customer engagements
• Work with Product and Support to surface recurring implementation challenges and inform improvements

Director, Customer Implementation – Training

Marketing Operations

• Oversee and optimize the marketing technology stack (with a strong focus on HubSpot), ensuring systems are integrated and effective.
• Lead the configuration and optimization of two HubSpot instances with two brands in each instance, both trouble-shooting issues and refining existing processes and building out net new ones.
• Develop and implement best practices for lead management, scoring, segmentation, and nurturing, creating automated workflows that support campaign success and drive customer acquisition.
• Conduct regular audits of marketing operations processes and technologies, identifying areas for improvement and implementing scalable solutions to support growth.
• Manage data integrity and ensure accurate data collection via forms, developing robust reporting and analytics capabilities to support data-driven decision-making across the organization.
• Collaborate with cross-functional teams to align marketing operations with broader company objectives and other operations teams (revenue, product, customer experience etc.) to ensure our systems work seamlessly.
• Serve as the subject matter expert on marketing technology, providing training and support to team members on best practices for using tools effectively and maximizing marketing impact.
• Manage the Marketing’s team Monday.com instance by creating automation that enhances the team’s project management capabilities.
• Monitor and report on key marketing performance metrics (e.g., MQLs, conversion rates, ROI), delivering actionable insights and recommendations to improve marketing effectiveness.

Frontend Engineering Intern

Data Engineering Internship

QA Engineering Internship

Director, Customer Implementation – Training

Marketing Operations Manager