Customer Supply Chain Planner
Charlotte Tilbury Beauty
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Sales order processing for internal and external customers
- Monitor status of sales orders with 3PL partners to manage priorities and facilitate on-time delivery
- Manage daily communication flows with internal and external partners by email, phone, or EDI
- Track and report on orders vs. allocations for new products and items under supply constraint
- Manage returns process, monitor 3PL sorting, create RAs and record systematically
- Track, investigate, and report outbound delivery discrepancies and B2B invoice queries
- Manage backorders
- Produce on-shelf availability reporting for own channel
- Communicate proactively to manage expectations for new stores, new products, marketing activity, operational delays and out of stocks
- Identify operational weaknesses and highlight/implement solutions to improve customer service and delivery efficiencies
- Work with stakeholders to manage short-term commercial and marketing impacts
- Report into the Senior Customer Supply Chain Manager – North America
Requirements
- Experience as a supply chain analyst or planner (ideally)
- Experience in a fast-moving consumer goods (FMCG) business
- Ability to take on responsibilities while implementing change and improving processes
- Sales order processing experience for internal and external customers
- Experience monitoring sales orders with 3PL partners and managing priorities for on-time delivery
- Experience managing daily communication flows with internal and external partners via email, phone, or EDI
- Experience tracking and reporting orders vs. allocations and managing supply constraints
- Returns process management experience, including monitoring 3PL sorting and creating RAs
- Experience investigating outbound delivery discrepancies and handling B2B invoice queries
- Backorder management experience
- On-shelf availability reporting experience
- Awareness of short-term commercial and marketing activities and experience managing stakeholder requirements
Benefits
- Generous staff discount to use on all products
- Access to Tilbury Treats – rewards platform with discounts on gym memberships and cinema tickets
- Medical, dental, and vision benefits
- Commuter Benefits (Pre-tax)
- Flex Spending Account (FSA)
- Employee Assistance Program (EAP)
- 401(k) with Company match
- Paid Time Off
- Birthday PTO
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales order processing3PL managementreturns process managementoutbound delivery discrepancy investigationB2B invoice handlingbackorder managementon-shelf availability reportingorder trackingallocation reportingsupply constraint management
Soft skills
communicationproblem-solvingstakeholder managementresponsibilitychange implementationprocess improvementcustomer serviceoperational efficiencyproactive communicationexpectation management