Ecommerce Merchandise Manager

Charlotte Tilbury Beauty

Ecommerce Merchandise Manager at Charlotte Tilbury Beauty ensuring optimal stock availability and operational readiness. Overseeing stock management, forecasting, and supply chain coordination for eCommerce.

Posted 5/7/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Produce and maintain daily, weekly, and monthly trading reports, analysing sales, stock, and operational performance to identify risks and opportunities
Own visibility and reporting of stock risks, including OOS performance, sizing impacts, back-in-stock opportunities, and ageing inventory, proactively recommending actions to protect trade performance
Translate customer feedback, returns insights, and operational trends into actionable recommendations to improve performance and customer experience
Own inventory visibility across eCommerce, ensuring optimal stock availability and operational readiness
Partner closely with global Supply Chain teams to align on forecasts, intake, fulfilment priorities, SLAs, and operational constraints
Proactively identify and mitigate stock risks including OOS, overstock, and ageing SKUs, providing clear recommendations and escalation where required
Oversee stock planning for peak trading periods, launches, loyalty activity, and key commercial events
Ensure operational readiness for product launches, seasonal campaigns, and ancillary product requirements (e.g. samples, gift wrap, NPD)
Own stock and sales forecast accuracy across product categories, supporting effective stock risk mitigation and availability planning
Contribute to seasonal planning, budgeting, and reforecasting processes through data analysis and commercial insight
Align forecasts with the trading calendar, operational capacity, and supply chain changes to support effective execution
Use historical performance, trading trends, and operational data to continuously improve forecast accuracy and stock efficiency
Drive operational excellence across eCommerce merchandising and supply chain processes
Identify and implement process improvements that enhance efficiency, accuracy, scalability, and cross-functional ways of working
Act as a key operational representative within supply chain and business forums, ensuring critical updates and risks are communicated clearly
Partner with stakeholders to improve systems, reporting capabilities, stock visibility, and operational workflows
Support operational readiness planning for peak periods, fulfilment changes, and major trading events

Requirements

What you’ll need

Strong commercial and analytical mindset, using data to identify risks, opportunities, and actionable recommendations
Proven expertise in stock management, forecasting, and inventory risk mitigation
Strong operational understanding across supply chain, fulfilment, and eCommerce processes
Experience improving processes, systems, and operational efficiencies within a fast-paced environment
Effective stakeholder management and cross-functional collaboration skills
High attention to detail with the ability to manage multiple priorities simultaneously

Benefits

Comp & perks

25 days holiday (plus bank holidays) with an additional day to celebrate your birthday.
Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.
Financial security and planning with our pension and life assurance for all.
Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues.
Bring your furry friend to work with you on our allocated dog friendly days and spaces and not to forget our generous product discount and gifting!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisstock managementforecastinginventory risk mitigationoperational readinessreportingprocess improvementeCommerce merchandisingsupply chain managementcommercial insight

Soft Skills

analytical mindsetstakeholder managementcross-functional collaborationattention to detailability to manage multiple priorities