Clinical Onboarding Specialist
Charlie Health
full-time
Posted on:
Location Type: Hybrid
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $44,000 - $58,000 per year
Job Level
JuniorMid-Level
Tech Stack
Cloud
About the role
- Manages new hire onboarding from preboarding through client-facing care.
- Support Clinical training efforts, learning the intricacies of your defined Onboarding Cohorts’ roles and responsibilities so you can assist as they come up to speed.
- Assists new hires with completing all necessary steps required to complete Charlie Health’s rigorous Clinical onboarding process, stepping in to provide additional direct training and support directly as needed.
- Maintains regular contact with new hires via all available channels, including email, phone, and text.
- Assures that onboarding materials are up to date, relevant, and impactful.
- Works seamlessly with recruiting, onboarding, leadership, regulatory, and HR operations departments to keep them apprised of new hire progress and performance.
- Conducts periodic audits of employee file data for timeliness and completeness.
- Maintains strict confidentiality when managing sensitive employee and contractor information.
- Escalates issues promptly and with diplomacy and discretion.
- Cultivates positive interpersonal relationships with clinical and administrative leadership as well as external partners.
- Other duties as assigned.
Requirements
- Bachelor’s Degree required
- 2 years of HR onboarding administration or training experience required
- HR experience in a clinical setting is highly desirable
- Excellent verbal and written communication skills
- Ability to maintain strict confidentiality
- Detail-oriented
- Outside the box thinker; excellent at problem solving
- Familiarity with and willingness to use cloud-based communication software - Google Suite, Slack, Zoom, Dropbox
- Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
- Ability to energize, communicate, and build rapport at all levels within an organization
- Work authorized in the United States and native or bilingual English proficiency
- Please note that members of this team who live within 45 minutes of a Charlie Health office are expected to adhere to a hybrid work schedule
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
HR onboarding administrationtraining experienceemployee file auditsconfidentiality managementproblem solvingdetail-oriented
Soft skills
verbal communicationwritten communicationinterpersonal skillsrelationship-buildinglistening skillsconsultative stylediplomacydiscretioncreativity
Certifications
Bachelor’s Degree