Charles Schwab

Customer Success Manager

• Drive the onboarding process of new customers by understanding their business objectives and identifying value potential
• Define use-case strategies and success plans that drive measurable impact for each client
• Analyze product usage data and translate insights into actionable best practices in conversational marketing and commerce
• Collaborate closely with Sales, Product, and Marketing to promote customer-centricity and ensure customers receive a unified, high-quality experience
• Gather structured product feedback and provide clear insights that help improve usability, adoption, and feature development
• Create compelling customer success stories and share learnings that raise the quality of execution across the team
• Identify expansion opportunities and manage renewals, ensuring long-term account health and commercial success
• Track market and industry trends to inform recommendations and strengthen client strategies
• Continue building your expertise in Conversational AI and help shape internal best practices as you grow

Senior Customer Success Manager – Parental Leave Cover

Platform Engineer

• You'll build and operate our internal developer platform: the core services, APIs, and infrastructure that every product team builds on top of. That means writing software, not just configuring it, and standing up infrastructure that holds up under real production load.
• You will be a part of a team that designs, develops, and operates the core services, APIs, and infrastructure that every product team builds on top of. Examples: building a billing API, maintaining Kubernetes operators, building an authentication broker, optimizing performance in our core monolith, and improving security in our link shortening service.
• You will regularly partner with product teams to investigate issues, learn their use cases, and ship platform changes that hold up in production.
• You'll join our on-call rotation as part of our "you build it, you run it" philosophy.
• You'll have real room to drive cost and reliability initiatives that have measurable, company-wide impact.
• You'll build the automations that make our whole software development lifecycle faster and more robust.