Director of Quality and Population Health
Charles River Community Health
full-time
Posted on:
Location Type: Hybrid
Location: Brighton • Massachusetts • United States
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Salary
💰 $98,800 - $139,000 per year
Job Level
About the role
- Lead Quality Improvement and Clinical Quality initiatives for the health center to improve patient care and outcomes and foster a culture of quality and safety for the organization.
- Take the lead in communicating, and evolving over time, our organization-wide definition of quality, including reporting on progress and making recommendations to improve performance of foundational measures (e.g. patient satisfaction).
- Guide and support specific screening, prevention, and treatment initiatives, including long-standing breast cancer screening and follow-up efforts, our partnership with Dana-Farber Cancer Institute, and our HIV grant.
- Partner with the Chief Clinical Officer, the Director of Project Management, and other stakeholders across the Health Center to support Practice Transformation work consistent with Bodenheimer and the Safety Net Medical Home Initiative, including ongoing work on empanelment, team-based care, and quality improvement.
- Collaborate with Providers and Provider Champions in monthly meeting planning and management.
- Lead improvements in data analytics processes to develop timely, actionable data. This encompasses both data for quality improvement as well as population health activities.
- Manage the data development life cycle and serve as the primary point person running quality and population health reports utilizing Azara DRVS and Epic EHR systems, and review results with clinical leadership and subject matter experts.
- Facilitate meetings with ACO and managed care contract stakeholders in collaboration with Senior Leadership, including leading the reporting, oversight, and continuous improvement of key quality measures prioritized by clinical leadership, payors, and regulators (e.g., childhood immunizations, hypertension control).
- Monitor and analyze Health Center performance on quality/ACO metrics on an ongoing basis and ensure appropriate communication with providers and clinical leadership.
- Ensure that any deficiencies are promptly addressed.
- Evaluate, design, and implement population health programs.
- Develop effective tools to measure performance, run reports to analyze related data, and make recommendations to clinical and/or senior leadership based on findings and towards improving the quality performance at the health center.
- Partner with Health Center/Practice Leadership to transform and improve primary care as the Health Center participates in more advanced value-based payment contracts and models.
- Facilitate risk coding activities for the Health Center, helping to improve code capture.
- Identify process improvement gaps and work with staff to recommend and facilitate changes.
- Monitor and identify best practices within the Health Center/Practice and work in conjunction with others to implement and share organization-wide best practices.
- Work with Health Center/Practice staff to test and refine workflows that support sustainable transformation, and guide practice as they expand interventions to additional patient populations.
- Review regularly Health Center/Practice performance KPIs in the Population Health platform and other reporting structures, and inform Health Center/Practice leadership on insights, data trends, and leading or lagging performance.
- Work closely with Leadership and Associate Director of Risk and Compliance to facilitate clinical data collection or entry for regulatory, accreditation and grant-making organizations such as HRSA and PCMH.
- Train, support, supervise, and evaluate the Population Health team to ensure effective performance and achievement of program goals.
- Perform other duties as assigned by Chief Operating Officer or designee.
Requirements
- Masters Degree in Nursing, Business Administration, Healthcare Administration, Public Health or a related field.
- 5+ years experience in Quality Improvement and Population Health including Patient Centered Medical Home (PCMH), Practice Transformation, Quality Data Analysis, Process Improvement, and Value-based Payment.
- Experience working with Epic EHR reporting and Azara DRVS highly preferred.
- Experience running data reports required.
- 5+ years of leadership experience in practice or project management.
- Minimum of 2 years of experience supervising staff, preferably in a healthcare or population health setting.
- Working knowledge of clinical quality metrics such as HEDIS, NCQA or National Quality Forum.
- Training in the Model for Improvement (IHI), LEAN, or other process improvement methodologies.
- Experience working on or with primary care teams.
- Familiarity with Federally Qualified Health Centers.
- Strong analytical and computer skills, including Microsoft Office (Excel and Power Point).
Benefits
- Medical & Dental Insurance
- Short & Long-term Disability Insurance
- Generous Paid Time Off
- Flexible Spending Account
- Employee Assistance Program
- Fitness Reimbursement
- Health Reimbursement Arrangement
- Professional Development Opportunities
- Travel Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Quality ImprovementPopulation HealthData AnalysisProcess ImprovementValue-based PaymentClinical Quality MetricsHEDISNCQAModel for ImprovementLEAN
Soft skills
LeadershipCommunicationCollaborationTrainingSupervisionAnalytical SkillsOrganizational SkillsProblem SolvingTeam ManagementStakeholder Engagement
Certifications
Masters Degree in NursingMasters Degree in Business AdministrationMasters Degree in Healthcare AdministrationMasters Degree in Public HealthTraining in Model for ImprovementTraining in LEANPCMH CertificationQuality Improvement CertificationHealthcare Administration CertificationPopulation Health Certification