Charles River Community Health

Associate Director, Human Resources

Charles River Community Health

full-time

Posted on:

Location Type: Hybrid

Location: Brighton • Massachusetts • United States

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Salary

💰 $72,800 - $101,000 per year

Job Level

Senior

About the role

  • Partner with the Director of HR to develop, implement, and refine HR strategies, policies, and initiatives.
  • Serve as a trusted advisor to managers and staff, promoting a culture of collaboration, engagement, and professional growth.
  • Support Director of HR with employee relations matters, acting as a trusted advisor for problem resolution and maintaining a positive work environment, while remaining in compliance with legal regulations and internal processes.
  • Provide guidance to managers on employee relations issues, performance concerns, conflict resolution, and progressive disciplinary action.
  • Collaborate with department leaders to assess staffing needs, workforce trends, and retention opportunities.
  • Collaborate with hiring managers across the health center to ensure strategic candidate screening, effective interviewing processes, and clear communication.
  • Document key variables to enable future data driven hiring decisions and move CRCH to a hiring the right fit model.
  • Support recruitment processes by coordinating onsite interviews and shadowing days with hiring managers, including preparing staff for participation in interviews and facilitating on day of interviews.
  • Develop behavioral interview guides and tools, including customized forms with feedback and rating sections, to set managers up for hiring success.
  • Work with hiring managers to design and implement role-specific interviewing, onboarding, training, and development tools and processes.
  • Collaborate with leaders to identify training, development, and coaching needs across the organization.
  • Assist in building career development pathways and departmental succession planning strategies.
  • Provide regular coaching for select managers and targeted coaching for those in need of development, with timelines and metrics to track progress.
  • Meet with internal candidates applying for management roles to assess their readiness, provide feedback, and ensure alignment with hiring manager expectations.
  • Deliver individualized training for new and newly promoted hiring managers on hiring processes, performance management, payroll workflows, progressive discipline, ATS utilization, and other essential HR systems and processes.
  • Work with HR Generalists to develop and deliver bi-monthly leadership training workshops and peer learning round tables, to support manager development of the essential skills for leadership success.
  • Monitor and update job descriptions as needed, ensuring alignment with organizational goals, and provide guidance to recruiters when necessary.
  • Guide the Internship Coordinator and relevant hiring managers to strategically and proactively plan for grant funding and additional staffing.
  • Provide support to HR with design, execution, and evaluation of organization-wide culture and engagement initiatives to enhance staff satisfaction and retention.
  • Perform additional duties as assigned by the Director of Employee Relations and Human Resources, Chief Operating Officer, or designee.

Requirements

  • Bachelors degree or equivalent work experience required.
  • Alignment with CRCHs values required.
  • Belief that everyone, regardless of social, cultural, or economic status, should receive superb health care services.
  • Demonstrated effective recruitment and retention strategies required, and a plus if within a CHC context.
  • Proven experience achieving organizational placement goals for two consecutive fiscal years, required.
  • Established history of developing innovative recruitment strategies, building healthy pipelines and talent pools, and proven experience streamlining processes and creating efficiencies to inform ongoing work.
  • Must be a continuous learner, self-starter, and confident in own ability to lead recruitment efforts and retain high-performing staff.
  • Must be self-reflective, open to feedback, and speak transparently in order to achieve buy-in.
  • Must be available to meet regularly with managers, staff, and team members to support work in employee relations, workforce development, benefits, and HR operations.
  • Must be highly organized with the capacity to manage work and priorities autonomously.
  • Advanced knowledge of PowerPoint, Excel, Word, Microsoft Outlook, Email, and Calendar required.
  • Advanced knowledge of ATS, HRIS, and Payroll systems required.
  • Advanced knowledge of Paylocity, Survey Monkey, internet search queries, a plus.
  • Ability to manage confidential and sensitive information required.
  • Excellent problem solving, follow up, assertive project management and analytical skills required.
  • Must be hands-on, roll-up-your-sleeves, meet deadlines and bring projects over the finish line in order for the health center to succeed.
  • Must believe in the work we do at CRCH, with a strong passion to serve underserved populations in diverse settings.
Benefits
  • Medical Vision, & Dental Insurance
  • Short, Long-term Disability, and Life Insurance
  • Generous Paid Time Off
  • Flexible Spending Account
  • Employee Assistance Program
  • Tickets at Work
  • Health Reimbursement Arrangement
  • Travel Reimbursement
  • Professional Development Opportunities
  • Solid track record of developing and promoting employees internally!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
recruitment strategiesretention strategiesperformance managementconflict resolutionprogressive disciplinedata-driven hiringinterviewing processesonboardingtraining developmentorganizational placement goals
Soft skills
collaborationengagementprofessional growthcoachingself-starterself-reflectiveopen to feedbackhighly organizedproblem solvingproject management