Associate III – ECC Enterprise Support, Bilingual-Spanish

Charity Navigator

Key contact for donors and supporters through multiple channels for ALSAC's fundraising mission. Engaging and supporting donors while maintaining positive relationships across communication platforms.

Posted 7/9/2026full-timeRemote • Tennessee • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to build and maintain relationships with donors and community organizations. Proficient in managing multiple priorities while ensuring accurate documentation and effective communication across various platforms.

Highest-signal resume keywords

Customer Service ExperienceVerbal And Written Communication SkillsRelationship BuildingOrganizational SkillsConfidential Information Handling

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Information ProcessingDatabase ManagementReport PreparationAdministrative Support

Soft Skills

Interpersonal SkillsEmpathyProfessionalismDiscretion

Tools & Technologies

Communication PlatformsSoftware Systems

Certifications & Qualifications

High School Diploma

Industry Keywords

FundraisingDonor StewardshipParticipant EngagementCall Center Operations

About the role

Key responsibilities & impact

Serve as a key point of contact for donors and supporters through multiple communication channels.
Build and maintain positive relationships with donors, participants, businesses, and community organizations.
Provide outstanding service through phone, email, chat, text messaging, and social media platforms.
Support fundraising efforts and Fitness Programs through participant engagement, donor stewardship, and customer service.
Respond promptly and professionally to inquiries, concerns, and requests.
Accurately document interactions and input information into various software systems and databases.
Collaborate with internal teams to gather information and communicate updates effectively.
Prepare reports, track participant and donor information, and assist with administrative tasks.
Handle confidential information with professionalism, discretion, and integrity.
Manage multiple priorities, projects, and deadlines simultaneously in a dynamic environment.

Requirements

What you’ll need

High School Diploma or equivalent required.
Minimum of 2 years of experience in customer service, sales, call center operations, or a related field.
Excellent verbal and written communication skills with the ability to engage audiences across multiple communication platforms.
Strong customer service orientation and interpersonal skills.
Proven ability to build relationships and navigate conversations with professionalism and empathy.
Ability to accurately process and enter information into various software systems.
Strong organizational skills with the ability to manage multiple tasks and priorities.
Experience handling confidential and sensitive information.

Benefits

Comp & perks

Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
401K Retirement Plan with 7% Employer Contribution
Exceptional Paid Time Off
Maternity / Paternity Leave
Infertility Treatment Program
Adoption Assistance
Education Assistance
Enterprise Learning and Development
And more