Dispatch Representative

Charger Logistics Inc.

Weekend Dispatcher monitoring shipments, coordinating appointments, and resolving exceptions for Charger Logistics, a world-class transport provider. Supporting customers, drivers, and operations teams during weekend hours.

Posted 8/22/2026full-timeRemote • 🇨🇴 ColombiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing transportation and logistics operations, with a strong focus on customer communication, problem resolution, and sales planning. Proficient in utilizing technology to enhance business processes and ensure accurate documentation.

Highest-signal resume keywords

Sales And Account Management ExperienceTransportation And Logistics KnowledgeStrong Negotiation SkillsB2B Sales ExperienceAnalytical Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Planning ProcessOperational Issue ResolutionCustomer Portal ManagementShipment TrackingData Documentation

Soft Skills

Strong Verbal CommunicationInterpersonal SkillsPresentation SkillsCustomer Relation SkillsProblem-Solving Skills

Industry Keywords

TransportationLogisticsB2B SalesAccount ManagementBusiness Processing

About the role

Key responsibilities & impact

Monitor and track active shipments throughout weekend hours, maintaining real-time visibility and service performance.
Communicate with customers, drivers, and internal teams regarding shipment status, delivery schedules, and operational issues.
Update customer portals, systems, and shipment records with accurate and timely information.
Coordinate pickup and delivery appointments and ensure customer requirements are met.
Identify, escalate, and resolve service disruptions, delays, load recoveries, and other operational exceptions.
Handle customer inquiries and complaints, providing timely solutions and follow-up.
Prepare and distribute overnight reports, ensuring all critical updates and exceptions are communicated to the daytime operations team.
Maintain accurate documentation and collaborate effectively with customers, carriers, and internal stakeholders.

Requirements

What you’ll need

2+ years of sales and account management experience in transportation and logistics field is preferred
Recent college or university degree in Marketing or Business-related field is required
Previous experience in an analyst role and or in pricing function is an asset
Ability to understand the business processing requirements using technology and conceptualize creative solutions to implement them
Experience working B2B sales involving complex deals is an asset
Strong knowledge and understanding of the sales planning process
Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills
Strong negotiation skills with proven closing ability
Ability to function independently with little or no supervision as well as function in a team environment

Benefits

Comp & perks

Professional growth career
Competitive pay package
Performance-based bonus