Key Account Manager, Logistics
Charger Logistics Inc.
full-time
Posted on:
Location: 🇲🇽 Mexico
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Build strong relationships with customers by staying in constant communication to ensure day to day and long-term needs are met.
- Manage customer expectations and provide exceptional customer service.
- Work with Implementation team on successful opportunities to ensure accuracy in our pricing program.
- Participate in rate matrix reviews to ensure profitability and competitiveness for key accounts.
- Participate in rate calculations, report preparation and customer presentations for all large-spend bids.
- Ensure customer commitments are met, working with internal teams and executing operational tasks as needed.
- Identify, manage and build new business relationships in the target market.
- Collaborate and provide assistance to Customer Service Manager in delivering optimal transportation service solutions.
- Maintain a database of clients, prospects, partners and vendors.
- Monitor market conditions, product innovations, and competitors' products, prices, and sales.
- Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.
- Consult with clients to resolve problems and to provide ongoing support.
- Coordinate prospect, sales and current customer meetings working closely with VP of Sales/CS.
Requirements
- Proven track record with a strong focus on account management, setting appointments, presenting and meeting with customers, pricing, proposals through to 'closing the deal'.
- 4+ years of sales and account management experience in transportation and logistics field is preferred.
- Recent college or university degree in Marketing or Business-related field is required.
- Previous experience in an analyst role and/or in pricing function is an asset.
- Ability to understand the business processing requirements using technology and conceptualize creative solutions to implement them.
- Experience working B2B sales involving complex deals is an asset.
- Strong knowledge and understanding of the sales planning process.
- Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills.
- Strong negotiation skills with proven closing ability.
- Ability to function independently with little or no supervision as well as function in a team environment.