Bodily Injury Claims Specialist
Charger Logistics Inc.
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Manage all liability, cargo, property damage, and personal injury claims arising from trucking and logistics operations.
- Conduct thorough investigations of incidents including evidence gathering, witness interviews, and review of driver logs, vehicle maintenance records, and dispatch documentation.
- Maintain detailed claims files with complete documentation throughout the lifecycle of each claim from first notice of loss through final resolution.
- Determine liability, assess damages, and make coverage decisions in accordance with policy terms and applicable regulations.
- Provide regular reporting to senior management and insurance carriers on claims status, trends, and financial exposure.
- Identify and pursue all viable subrogation opportunities to recover costs from responsible third parties.
- Evaluate each claim for subrogation potential including equipment failure, third-party negligence, warehouse damage, and shipper liability.
- Coordinate with legal counsel, insurance carriers, and third-party administrators on subrogation cases.
- Negotiate settlements and manage the subrogation process through litigation when necessary.
- Maintain detailed subrogation tracking systems and provide regular reporting on recovery efforts and success rates.
- Develop and maintain relationships with insurance carriers, third-party administrators, legal counsel, and independent adjusters.
- Negotiate and manage contracts with claims vendors and ensure service level agreements are met.
- Coordinate with repair facilities, medical providers, and other service vendors.
- Collaborate with risk management, safety, operations, and compliance departments.
- Develop and implement claims handling policies, procedures, and best practices aligned with industry standards.
- Ensure compliance with all federal and state regulations including FMCSA requirements, DOT regulations, and relevant insurance laws.
- Establish and monitor key performance indicators for claims metrics.
- Identify trends in claims data and recommend loss prevention strategies.
- Train operations staff, drivers, and management on proper claims reporting procedures and accident response protocols.
- Maintain accurate claims reserves and adjust as cases develop.
- Monitor claims costs and pursue cost containment strategies.
- Manage claims budget and track expenses against forecasts.
- Analyze loss trends to support insurance renewal negotiations and risk management decisions.
Requirements
- Bachelor's degree in Business Administration, Risk Management, Insurance, or related field (or equivalent combination of education and experience).
- Minimum 3+ years of claims management experience.
- At least 2 years specifically in transportation, trucking, or logistics claims.
- Demonstrated experience in subrogation and recovery operations.
- Proven experience managing complex liability and cargo claims.
- Experience with motor carrier insurance policies, cargo insurance, and commercial auto coverage.
- Familiarity with FMCSA regulations, DOT compliance, and Hours of Service requirements.
- Experience with TMS (Transportation Management Systems) and claims management software.
- Litigation management experience.
- Strong knowledge of insurance principles, policy interpretation, and claims investigation techniques.
- Expert negotiation and settlement skills.
- Excellent analytical and problem-solving abilities.
- Strong written and verbal communication skills with ability to interact effectively with all organizational levels, external parties, and legal professionals.
- Proficiency in claims management software and Microsoft Office Suite.
- Strong organizational skills with ability to manage multiple complex claims simultaneously.
- Sound judgment and decision-making abilities under pressure.
- Attention to detail and commitment to accuracy in documentation.
Benefits
- Competitive Salary.
- Healthcare Benefit Package.
- Career Growth.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims managementsubrogationliability assessmentcargo claims managementinsurance policy interpretationclaims investigation techniquesnegotiationlitigation managementdata analysisloss prevention strategies
Soft Skills
analytical skillsproblem-solvingwritten communicationverbal communicationorganizational skillsjudgmentdecision-makingattention to detailrelationship managementtraining
Certifications
Bachelor's degree in Business AdministrationBachelor's degree in Risk ManagementBachelor's degree in InsuranceFMCSA compliance certificationDOT compliance certification