Customer Success Manager – Home Improvement

ChargeAfter

Customer Success Manager leading enterprise home-improvement merchants’ adoption and retention. ChargeAfter provides embedded point-of-sale consumer financing through a lender network and matching platform.

Posted 8/17/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing enterprise accounts within a B2B SaaS environment, focusing on driving software adoption, retention, and customer success. Proficient in building executive-level relationships and collaborating across cross-functional teams to enhance merchant onboarding and performance.

Highest-signal resume keywords

Enterprise Account ManagementB2B SaaS Customer SuccessHome Improvement FinancingData-Driven AnalysisCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Software AdoptionProduct UtilizationRetention Rate ManagementFinancing DynamicsCredit Application FlowsAnalytical SkillsChurn TrackingMerchant Lending PerformanceIntegration ExperienceAPI Familiarity

Soft Skills

Strong CommunicationStorytellingProactive ApproachSolutions-Oriented MindsetOwnership Mindset

Industry Keywords

Point-of-Sale Consumer LendingPromotional Credit TermsMulti-Lender Waterfall StructuresBig-Box Hardware StoresFurniture RetailHVAC FinancingRoofing FinancingWindows Networks

About the role

Key responsibilities & impact

Establish and nurture executive-level relationships at enterprise merchants following the initial sales process
Own net revenue retention (NRR), gross retention, and account-level performance
Ensure B2B enterprise merchants successfully onboard, adopt, and scale on the ChargeAfter platform
Identify and execute expansion opportunities to increase transaction volume, user adoption, and revenue impact
Advise Home Improvement merchants on integrating POS financing into online, in-app, associate-led tablet, and pro-desk workflows
Coordinate across Product, Engineering, Delivery, Support, and other internal teams to resolve blockers
Serve as an escalation point for complex account-related issues
Partner with Tier 2 Support on escalations and responsiveness
Maintain high-quality communication with merchant stakeholders
Represent the voice of the customer internally
Prepare for and lead QBRs and customer update meetings
Contribute to repeatable B2B SaaS customer success processes, playbooks, health-scoring systems, and engagement models

Requirements

What you’ll need

5+ years of experience managing enterprise or strategic accounts in a fast-paced B2B SaaS environment
Proven track record driving software adoption, product utilization, and high retention rates
2–3 years of experience in Home Improvement Financing or Point-of-Sale Consumer Lending
Familiarity with financing dynamics at big-box hardware stores, furniture/appliance retailers, HVAC, roofing, or windows networks
Deep understanding of promotional credit terms, multi-lender waterfall structures, credit application flows, approval rates, and funded volume
Ability to build and maintain senior stakeholder and executive-level client relationships
Strong ownership mindset and ability to navigate ambiguity
Cross-functional collaboration across Product, Engineering, and operational teams
Analytical, data-driven approach and experience tracking churn, product usage, NRR, and merchant lending performance
Strong communication, storytelling, and data-to-insight skills
Experience managing escalations and complex customer issues
Comfort working with integrations, APIs, or technical platforms
Collaborative, proactive, and solutions-oriented approach

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account ChargeAfter Website LinkedIn All Job Openings 51 - 200 employees Founded 2017 💳 Fintech 🤝 B2B ☁️ SaaS Fintech
B2B
SaaS <ChargeAfter> is an embedded consumer lending platform that connects merchants and financial institutions to a large independent network of lenders, enabling personalized point-of-sale financing across in-store, in-home, eCommerce, and telesales channels. The SaaS platform offers real-time lender matching (waterfall financing), white‑label solutions, back-office post-sale management, and analytics to boost approvals and streamline omnichannel consumer finance for enterprise merchants in industries like furniture, electronics, and home improvement. Customer Success Manager – Home Improvement 🔥 5 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Establish and nurture executive-level relationships at enterprise merchants following the initial sales process
Own net revenue retention (NRR), gross retention, and account-level performance
Ensure B2B enterprise merchants successfully onboard, adopt, and scale on the ChargeAfter platform
Identify and execute expansion opportunities to increase transaction volume, user adoption, and revenue impact
Advise Home Improvement merchants on integrating POS financing into online, in-app, associate-led tablet, and pro-desk workflows
Coordinate across Product, Engineering, Delivery, Support, and other internal teams to resolve blockers
Serve as an escalation point for complex account-related issues
Partner with Tier 2 Support on escalations and responsiveness
Maintain high-quality communication with merchant stakeholders
Represent the voice of the customer internally
Prepare for and lead QBRs and customer update meetings
Contribute to repeatable B2B SaaS customer success processes, playbooks, health-scoring systems, and engagement models 🎯 Requirements
5+ years of experience managing enterprise or strategic accounts in a fast-paced B2B SaaS environment
Proven track record driving software adoption, product utilization, and high retention rates
2–3 years of experience in Home Improvement Financing or Point-of-Sale Consumer Lending
Familiarity with financing dynamics at big-box hardware stores, furniture/appliance retailers, HVAC, roofing, or windows networks
Deep understanding of promotional credit terms, multi-lender waterfall structures, credit application flows, approval rates, and funded volume
Ability to build and maintain senior stakeholder and executive-level client relationships
Strong ownership mindset and ability to navigate ambiguity
Cross-functional collaboration across Product, Engineering, and operational teams
Analytical, data-driven approach and experience tracking churn, product usage, NRR, and merchant lending performance
Strong communication, storytelling, and data-to-insight skills
Experience managing escalations and complex customer issues
Comfort working with integrations, APIs, or technical platforms
Collaborative, proactive, and solutions-oriented approach Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Customer Success Manager 🔥 1 hour ago Mento 51 - 200 ☁️ SaaS 👥 HR Tech 🤝 B2B Website LinkedIn All Job Openings Senior Customer Success Manager owning renewals and expansion for Mento’s AI-powered coaching platform. Managing $5M–$6M in enterprise and mid-market partner ARR across People and L&D buyers. 🇺🇸 United States – Remote 💰 $6M Seed Round - Mento on 2023-02 ⏰ Full Time 🟠 Senior 🏆 Customer Success Customer Success Manager – Commercial 🔥 1 hour ago CaptivateIQ 201 - 500 💼 Consulting 🏭 Manufacturing 📦 Logistics Website LinkedIn All Job Openings Commercial Customer Success Manager managing 45–55 accounts for CaptivateIQ’s sales performance management platform. Driving adoption, renewals, expansion, and AI-enabled customer success operations. 🇺🇸 United States – Remote 💵 $77k - $110k / year 💰 $100M Series C on 2022-01 ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🚫👨‍🎓 No degree required Client Success Manager II, Data & Marketing 🔥 2 hours ago Alkami Technology 501 - 1000 💼 Consulting 📣 Marketing 🏦 Banking Website LinkedIn All Job Openings Client Success Manager guiding financial institutions using Alkami’s data and marketing platform. Driving adoption, ROI, retention, and expansion through strategic client partnerships. 🇺🇸 United States – Remote 💵 $83k - $92k / year 💰 $300M Post-IPO Debt - Alkami Technology on 2025-03 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Senior Customer Success Manager 🔥 3 hours ago 6sense 1001 - 5000 💼 Consulting 📦 Logistics 🤖 Artificial Intelligence Website LinkedIn All Job Openings Senior Customer Success Manager driving enterprise adoption and renewals for 6sense’s predictive revenue technology. Aligning platform usage with business outcomes and growing strategic customer relationships. 🇺🇸 United States – Remote 💵 $109k - $150k / year 💰 $200M Series E on 2022-01 ⏰ Full Time 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Customer Success Manager 🔥 4 hours ago vFairs 201 - 500 💼 Consulting 📣 Marketing 📦 Logistics Website LinkedIn All Job Openings Customer Success Manager helping vFairs customers adopt its virtual event management platform. Driving retention, renewals, expansion, feedback, onboarding, and multi-year contract negotiations. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🚫👨‍🎓 No degree required View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs