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About the role
Key responsibilities & impact- Manage and mentor field service technicians and external subcontractors operating across diverse commercial and public charging networks.
- Act as the primary point of contact for complex electrical, mechanical, and software-related fault-finding on AC, Rapid DC, and Ultra-Fast HPC units.
- Oversee Routine Planned Preventative Maintenance (PPM) and reactive repairs to maximize charger uptime and grid reliability.
- Build and monitor operational KPIs, Service Level Agreements (SLAs), and reporting standards.
- Ensure all field activities rigidly comply with BS7671 (IET Wiring Regulations) and overarching Health & Safety protocols.
- health and safety on site is critical and the inspections are to ensure that operatives are adhering to H&S requirements including carrying out Quality of Work, Health and Safety & Behavioural Audits.
- maintaining strong relationships with Supplier Project Managers, Project Engineers, Site Managers and installation teams.
Requirements
What you’ll need- Electrical Certification: NVQ Level 3 or equivalent in Electrical or Electro-Technical Engineering, along with the BS7671 18th Edition.
- Proven experience in EV infrastructure, power electronics, or a commercial electro-technical field.
- Inspection and testing 2391-52
- Previous experience leading field teams, scheduling, and enforcing site compliance.
- High-level diagnostic capability using multimeters and diagnostic software for firmware updates and testing.
- A valid UK driving license and comfort with regional or national field travel.
- Has a track record of working on projects that include the delivery of civils and electrical installations.
- A willing communicator using appropriate written and verbal communications to a varied audience across all Delivery stakeholders especially supplier field installation and engineering teams.
Benefits
Comp & perks- 25 days off to go on holiday and recharge your batteries!
- Celebrate having a child with enhanced maternity, paternity and adoption leave packages.
- We cover your premium for a fully comprehensive private medical insurance with AXA Health.
- We cover your premium for a fully comprehensive private level 2 dental insurance with AXA Health.
- We offer season ticket loan via our portal “Let’s Commute” to help employees to spread the cost of their travel ticket through monthly deductions from their salaries.
- We understand that life can sometimes throw unexpected challenges in your way and if our employees are unable to work for an extended period. Unum covers 75% of your salary for up to three years and to a maximum of £120,000.
- 10 personal fulfilment days to mix and match between having a "Life Admin", "Emergency", "Birthday Off" or "Personal Development".
- We provide you with Life Assurance benefit at 4 times your salary!
- Call our employee assistance programme when you need someone to talk to via UNUM.
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Electrical Fault-FindingPreventative MaintenanceOperational KPI MonitoringService Level Agreements (SLAs)Multimeter UsageDiagnostic Software ProficiencyProject Delivery in Civils and Electrical Installations
Soft Skills
MentoringCommunicationRelationship ManagementLeadership
Certifications
NVQ Level 3 in Electrical or Electro-Technical EngineeringBS7671 18th EditionInspection and Testing 2391-52