Triage RN

Chapters Health System

Part-time remote triage RN providing telephonic hospice support for Florida patients and families. Coordinating referrals, comfort care, EMR documentation, and in-person visits when needed.

Posted 8/12/2026part-timeRemote • Florida • 🇺🇸 United StatesJunior💰 $33 - $51 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong clinical and assessment skills, effective communication in English, and proficiency in EMR/EHR systems. Capable of managing emotional stress while providing patient-centered care in a fast-paced environment.

Highest-signal resume keywords

Current RN LicenseEMR/EHR ExperienceBilingual SpanishCritical Decision-Making SkillsPatient-Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical SkillsAssessment SkillsData EntryComputer OperationsTime ManagementProblem-SolvingOnline ResearchPatient Record ManagementTechnical Issue ResolutionPhysical Job Functions

Soft Skills

Customer Service SkillsCommunication SkillsTeam CollaborationStress ManagementPrioritization Skills

Tools & Technologies

Electronic Medical Record (EMR)Microsoft Office

Certifications & Qualifications

Florida RN LicenseMulti-State RN License Eligibility

Industry Keywords

Hospice ExperiencePatient CareHealthcare ServicesInterdisciplinary Group CommunicationEmergency Response

About the role

Key responsibilities & impact

Triage phone calls and ensure callers’ needs are met efficiently using excellent customer service skills
Provide telephone advice and education for patient needs
Handle telephone inquiries related to Chapters Health System’s services in a timely, courteous, and effective manner
Promote and explain the benefits of Chapters Health System’s services
Gather necessary information and documentation to maintain complete, current, and accurate patient records
Enter and track patient referral data in the electronic medical record
Reassure patients and families by phone and help resolve their questions
Recognize when an in-person visit is needed and coordinate the visit
Assist patients and families in achieving desired comfort levels
Use appropriate support and expert resources to resolve complex situations
Document patient and family contacts in the EMR and communicate with the Interdisciplinary Group
Report technical issues immediately to leadership and attempt resolution within 30 minutes
Report to an IPU or Resource Center if directed when technical issues cannot be resolved
Report to a company-designated work location during emergencies when required
Perform other duties as assigned

Requirements

What you’ll need

Current Florida or multi-state license to practice as an RN
Ability to apply for or obtain a multi-state RN license within 30 days of hire if not already held
Ability to apply for or obtain an RN license to practice in Washington D.C. within 30 days of hire
Minimum one year of nursing experience
Hospice or hospital experience preferred
Previous experience working with an EMR/EHR system
Ability to communicate effectively in English, verbally and in writing
Bilingual Spanish preferred
Excellent critical decision-making and problem-solving skills
Excellent clinical and assessment skills
Ability to use equipment with visual and auditory mechanisms
Excellent time-management and prioritization skills
Ability to handle stressful situations professionally and calmly
Strong patient-service, information-seeking, probing, listening, understanding, and response skills
Ability to navigate a fast-paced environment and maximize caller reassurance and patient visits
Ability to work cooperatively in a team environment
Ability to exhibit urgency in daily work activities
Proficiency in computer operations and MS Office software applications
Online research, data entry, and navigation skills
Availability to work scheduled shifts covering extended operating hours
Ability to perform sedentary work with frequent interruptions
Ability to manage emotional stress when caring for terminally ill patients and families
Ability to perform essential physical job functions, including lifting, bending, pushing/pulling, and kneeling, with or without reasonable accommodations
Satisfactory completion of position competency requirements
Consent to post-offer and ongoing drug/alcohol testing
Eligibility verification through the Florida Care Provider Background Screening Clearinghouse

Benefits

Comp & perks

Part-time employment
Consent to drug and/or alcohol testing after a conditional offer
Ongoing compliance with the Drug-Free Workplace Policy
Florida Care Provider Background Screening Clearinghouse eligibility verification after a conditional offer and ongoing eligibility