Per Diem RN, Care Advisor – Triage

Chapters Health System

Per diem triage RN providing remote telephonic hospice support for Florida patients and families. Assessing needs, offering guidance, documenting EMR contacts, and coordinating visits.

Posted 8/12/2026part-timeRemote • Florida • 🇺🇸 United StatesJunior💰 $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong clinical assessment and decision-making skills while providing patient-centered care in a fast-paced environment. Proficient in using EMR systems for documentation and data entry, with a focus on effective communication and teamwork.

Highest-signal resume keywords

Current Florida RN LicenseEMR/EHR System ExperienceBilingual SpanishCritical Decision-Making SkillsPatient-Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical AssessmentPatient DocumentationData EntryProblem-SolvingTime ManagementStress ManagementEquipment OperationNursing ExperiencePatient CareKnowledge Transfer

Soft Skills

Effective CommunicationListening SkillsTeam CollaborationInformation-SeekingProfessionalism

Tools & Technologies

EMR SystemMS OfficeOnline Research Tools

Certifications & Qualifications

Florida RN LicenseMulti-State RN License Eligibility

Industry Keywords

Hospice ExperiencePatient ReferralInterdisciplinary Group CommunicationDrug-Free Workplace PolicyFlorida Care Provider Background Screening

About the role

Key responsibilities & impact

Triage after-hours phone calls and meet callers’ needs efficiently
Provide telephone advice and education for patient needs
Handle telephone inquiries related to Chapters Health System’s services
Promote and explain the benefits of Chapters Health System’s services
Gather necessary information and documentation for complete and accurate patient records
Enter and track patient referral data in the EMR
Provide reassurance to patients and families by phone
Help resolve questions and identify when an in-person visit is needed
Coordinate in-person visits when needed or requested
Assist patients and families in achieving desired comfort levels
Use support and expert resources to resolve complex situations
Document patient and family contacts in the EMR and communicate with the Interdisciplinary Group
Report technical issues immediately and attempt resolution within 30 minutes
Report to an IPU or Resource Center if technical issues cannot be resolved, as directed
Report to a company-designated location during emergencies to maintain continuity of services
Perform other duties as assigned

Requirements

What you’ll need

Current Florida or multi-state license to practice as an RN
Ability to apply for or obtain a multi-state RN license within 30 days of hire if not already held
Florida RN license, current active single-state out-of-state nursing license, or current active multistate/compact nursing license
Ability to apply for or obtain an RN license in Washington, D.C. within 30 days of hire
Minimum one year of nursing experience
Hospice or hospital experience preferred
Previous experience with an EMR/EHR system
Ability to communicate effectively in English, verbally and in writing
Bilingual Spanish preferred
Reliable transportation to meet patients’ needs
Excellent critical decision-making, problem-solving, clinical, and assessment skills
Ability to use equipment with visual and auditory mechanisms
Strong time-management and prioritization skills
Ability to handle stressful situations professionally and calmly
Strong patient-service, information-seeking, listening, and knowledge-transfer skills
Ability to navigate a fast-paced environment
Ability to work cooperatively in a team environment
Computer proficiency, including MS Office, online research, data entry, and navigation
Availability to work scheduled shifts covering extended operating hours
Ability to perform sedentary work with frequent interruptions
Ability to manage emotional stress when caring for terminally ill patients and families
Ability to perform essential physical functions, including lifting patients or equipment, bending, pushing/pulling, and kneeling, with or without reasonable accommodations
Satisfactory completion of position competency requirements
Consent to drug and/or alcohol testing after a conditional offer and ongoing compliance with the Drug-Free Workplace Policy
Eligibility verification through the Florida Care Provider Background Screening Clearinghouse

Benefits

Comp & perks

$45.00 pay rate
Equal employment opportunities
Drug-free workplace policy
Company-provided support/expert resources and personnel