Customer Success Manager

ChapsVision

Customer Success Manager at ChapsVision managing enterprise accounts in North America. Fostering relationships and ensuring clients leverage our AI search platform effectively for business objectives.

Posted 4/21/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $170,000 - $190,000 per yearWebsite

About the role

Key responsibilities & impact

Manage and grow relationships with a portfolio of major North American accounts across pharma/life sciences, manufacturing, and technology industry verticals.
Develop a deep understanding of each client’s unique needs and business goals, guiding a significant number of licensed users to leverage Sinequa’s solutions to achieve these objectives.
To achieve this, you may be working with an integrator with whom Sinequa partners.
Design and implement customer engagement strategies including adoption plans, value assessments, and Executive Business Reviews.
Oversee the seamless implementation of the Sinequa platform and manage the delivery of our professional services.
Create a dashboard to pinpoint opportunities for customer growth and identify potential churn risks.
Advise clients on best practices for utilizing Sinequa’s software.
Collaborate closely with Sinequa’s solution engineering team, Support team, and R&D.
Keep customers informed about Sinequa’s product roadmap and funnel ongoing customer feedback back to our Product team.
Stay informed about the latest developments in Sinequa’s offerings, the competitive landscape, and broader AI and Generative AI trends.

Requirements

What you’ll need

5+ Years of client management experience
Exceptional communication, presentation, and listening skills.
Strong grasp of technology architecture, the technology landscape, and the AI ecosystem such as Search technologies, and LLM.
Proven ability to build credibility with key decision-makers and influencers within customer organizations.
A thorough understanding of an Enterprise Search project lifecycle and a demonstrated ability to support organizations in advancing their AI capabilities.
Comfortable interacting with stakeholders across various levels and departments—from executives to administrators, analysts, and IT professionals.
Robust problem-solving and analytical abilities; adept at formulating solutions that generate tangible business value.
Recognized skill in identifying and capitalizing on new business opportunities.
Proven experience in implementation and project management.
Bachelor’s degree.
Strong knowledge of Search and big data technologies.
Previous experience in account management, customer success, or consulting.
Experience in enterprise software or, more specifically, Enterprise Search.
Willingness to travel up to 25% of the time.

Benefits

Comp & perks

Competitive salary structure with high and uncapped earnings potential

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client managementtechnology architectureAI ecosystemEnterprise Search project lifecycleimplementationproject managementSearch technologiesbig data technologiescustomer engagement strategiesvalue assessments

Soft Skills

communication skillspresentation skillslistening skillsproblem-solving abilitiesanalytical abilitiesrelationship buildingstakeholder interactioncredibility buildingsolution formulationbusiness opportunity identification

Certifications

Bachelor’s degree